Customer Service

Customer Service

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How to Write a Customer Service Resume References Section

Professional references in a customer service resume are used to add further validation in regards to the skills and traits you have. Even so, they are rarely used today because they take up space and provide information that is not always wanted by the company at this point in time during the hiring process. This means that if professional references are used on a customer service resume, they are done so because of very specific reasons.

When Should You Include Professional References in a Customer Service Resume

In today’s customer service resume climate, there are only two instances when professional references in a customer service resume are appropriate. The first is when the hiring company specifically asks for you to add this information. The second is when you’ve worked with a highly regarded individual of the industry and feel this connection will help you secure an interview. Beyond these two instances, your resume should not have a professional references section.

How to Include Professional References in a Customer Service Resume

Assuming it is okay to include a references in a customer service resume, there are a few formatting rules to be aware of. The first is that this bit should always be the very last section of your resume, meaning it needs to be at the very bottom of the page. Secondly, you have to provide the reference’s name, title, company, address, phone number and email.

Example of Professional References in a Customer Service Resume

Cyndy D. Lysle
HR Specialist
World United
605 S. State Street
Chicago, IL 60640
Phone: (312) 650-8544

Tips for Providing Professional References to a Hiring Manager

  • Choose professional contacts, not personal. As tempting as it may be to ask for help from a lifelong friend, these choices are considered to be biased. Instead, you want those that can vouch for your work ethic and traits.
  • Obtain permission from individuals to use them as references. Doing so is a way to respect their time and their relationship with you. It also allows them time to prepare how they will answer questions about you if they are called.
  • Share with your references the job information of the places you are applying to. The more they know about what these companies are looking for in an ideal candidate, the better prepared they’ll be to describe you using those terms.
  • Only go with references you know will give you glowing remarks. If you have to worry about what a reference will say, chances are they are not a good reference to have. Remember, the goal is to get hired, not ruin your opportunity before you even get an interview.
  • Ask only professionals in your specific industry to explain why you’re capable to continue doing great things in this same industry. As far as customer service is concerned, this means anyone in HR, customer service or a capacity that deals with the public on a regular basis.


Even if it turns out you Don’t need a professional references in a customer service resume, it is an important aspect to consider, especially if the company later asks for a few names. With or without it, MyPerfectResume’s Resume Builder is exactly what you need to craft the perfect resume for your current job hunt.