Customer Service

Customer Service

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How to Write a Customer Service Resume Skills Section

Whether you have years of experience or are just starting out, you probably have some familiarity with what a resume is designed to do: showcase your experience and skills. You may wonder, then, why a skills section would be useful. it’s not always the best idea for everyone, and whether you should add one is dependent on several factors, but it’s often helpful for many in the customer service industry. It provides you an opportunity to place industry-specific keywords up front for easy access. Take a look at how a customer service resume skills section may benefit your chances of landing that next big job.

Should You Include a Skills Section in Your Customer Service Resume

Creating a great skills section allows an employer to quickly scan the list of skills, keeping them from having to pour over unnecessary information and wasting time just to determine if you have the training that they need. One of the arguments against adding this section is the tendency for many to regurgitate information over and over throughout the resume. However, if you feel that you can compile at least three or four items that can’t fit anywhere else on the resume, then this option may be for you. For example, you may have one or two accomplishments that won’t fit in its own section or some personality traits, such as highly personable, that you believe are valuable to the industry. These are great things to add to a customer service resume skills section.

What to Include in a Customer Service Resume Skills Section

If you decide that a customer service resume skills section is going to be useful for you, start with formatting rules. You should use columns, and each column should have between three and eight points each. You can include any valuable skills, duties, projects and even those personality traits mentioned earlier. Also include any training in handling customer complaints, troubleshooting or problem solving, any supervision experience, technical support experience, any advanced computer skills and interpersonal skills, and any awards or recognitions not mentioned in an accomplishments section. Consider these top five skills that many include on their resumes:

  • Bilingual Ability
  • Handling Customer Complaints
  • Supervisory Training
  • Employee Trainer
  • Project Management
Example of a Customer Service Resume Skills Section

When you take the time to build a great skills section, you will feature the skills that your future employer will be looking for. An example of an effective skills section that will get the employers attention would look something like this:

  • Excellent Interpersonal Skills
  • Supervisory Experience
  • Team Project Management
  • Advanced Computer Business Applications
  • Quality Control Experience
  • Customer Complaint Training


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