The resume summary emerged out of what was known as a resume objective. Since it was redundant to state on a resume that you were hoping to land a job with a specific company, the focus shifted toward the current version where a short paragraph quickly pitches who you are and what you offer. Located right at the top of the resume, it is the most important piece you can add to your customer service resume. If done properly, it will immediately catch the interest of the hiring manager, making your resume stand out.
What to Include in a Customer Service Resume Summary Statement
In general, your customer service resume summary should consist of basic yet highly specific information pertaining to your skills, strengths, traits, expertise and goals. Skills and strengths are used to explain why certain skills you picked up in a different position will help you in this new position. Traits underline the natural talents you have that set you above your competition. Expertise specifications briefly name work-related achievements as proof of your capabilities. Goals elucidate how you plan to put all of this to work for the company.
Keep in mind that your summary statement will look different from others’ as your past experiences are different. An applicant with decades of customer service experience will have direct examples of their promise in the field while someone with years in freelance will have to draw connections.
How to Format a Customer Service Resume Summary Statement
A customer service summary statement should be no more than four to six lines long. It should be at the top of your resume, just below your personal information. Remove all first person pronouns, and use sentence fragments if needed.
Tips for Writing a Customer Service Resume Summary Statement
Since customer service means dealing with customers, the more skills and traits you have that make you personable, the stronger and applicant you’ll be. Take advantage of these other helpful tips:
- Consider inserting any conflict diffusion traits you have because keeping the peace while still maintaining the stance of the company is extremely important in a customer service role.
- Be sure your summary describes a candidate they are looking for. This shows them you can understand their needs and execute them accordingly.
- Include only the skills you enjoy using, especially if you are trying to distance yourself from previous positions you did not enjoy.
Put yourself in the shoes of a hiring manager and write a paragraph that would grab their attention immediately.
Example of a Customer Service Resume Summary Statement
Personable and reliable customer service representative with over two decades of experience helping and directing customers and coworkers. Proven to increase corporate reputation within three months and customer conversion rates in two months. Excel at communication, settling disputes and mediation. Respected by all coworkers and executives. Seeking position over smaller team to make greater impact on corporate image.
Your customer service summary statement is only the first step toward creating a resume that will wow employers from all companies. To add the finishing touches to this masterpiece, take advantage of the easy-to-use MyPerfectResume’s Resume Builder.