Writing an outstanding resume and cover letter is only the first part of acquiring a new job. After those materials have been reviewed by the company's hiring manager, you are going to need to ace the interview portion of the application process. While a hiring manager will have a sense of your experience after reading your resume, the interview is where he or she will see if you would be an overall good fit for the company dynamic. This is not the time to hold anything back. Prepare responses to common job interview questions such as "Why do you want this job?" and "What salary are you hoping to get?" You also need to be ready for questions that are more specific to the position of operations manager itself. Review these common human services operations manager interview questions and answers so that you will be ready for anything you have to contend with.
5 Human Services Operations Manager Interview Questions & Answers
1. Are you capable of managing a budget?
I am very skilled in budget planning, and I was in charge of the annual budget for the last company I worked at for five years. In addition to allocating resources, I was also in charge of acquiring a fairly large loan when the company wanted to move to a bigger building because we had some big expansions planned. This required me to review everything that we were spending and how much revenue we were bringing in. I then had to meet with a loan officer and make a case for why we should be granted such a large loan, and I managed to get it.
2. Give an example of a time when you had to serve as a middleman between the employees and upper management.
About a year ago, it came to my attention that one of the employees in the IT department was making inappropriate jokes at the office. Another employee found this behavior to be rather offensive and threatened to file a lawsuit against the company. I managed to convince him to reconsider, and I promised to speak with the employee in question. I brought the situation to the attention of my employers, who thought it would be best to meet with the employee first before engaging in other measures. I met with the employee one-on-one at first and spoke at great length about how certain things should not be talked about at the office. We scheduled the offending party to go to sensitivity training, and at the end of it, I never heard another complaint about that worker ever again.
3. Are you comfortable giving presentations?
I am very comfortable speaking in front of a group of people. I took several public speaking classes in college, and at my last job I attended a conference on the company's behalf in order to give a presentation about how the best operations managers lead as opposed to manage. I received numerous compliments from my peers about the professionalism I displayed at the conference. I would be more than willing to do the same here if offered a position.
4. What do you believe are the most important traits for a human services operations manager to possess?
I believe a crucial trait for anyone in this position is a keen eye for detail to spot areas that could be improved upon. At the last company I was at, a colleague and I discovered a way to decrease the amount we were spending in the production of goods. It was only a decrease of two cents per unit, but that really added up quickly, and we ended up saving the company a lot in the long run.
5. What has your experience been with supply chain management?
As an operations manager, I would make it my duty to always know what is happening with the logistics, warehousing and manufacturing divisions of the company. I believe communication is key when a company has numerous mechanisms at play, and when anything happens, even if it is minor, I make sure to inform every other division.
Effectively handling a job interview can be tough, but with enough preparation, it becomes so much simpler. Allow these sample human services operations manager interview questions and answers to set you on the right path to success.