Published On : August 24, 2010
Your resume and cover letter are instrumental parts of your overall job search strategy. The main goal of these documents is to grab the attention of hiring managers so they will call you in for a job interview. Once you have submitted your application, the next crucial step is preparing for the face-to-face meeting. In order to go from job seeker to employee, you must impress a potential employer with your experience, qualifications and personality. It is your chance to shine and provide the interviewer with compelling reasons as to why you are the best candidate for the position. Although there are some common best practices that are beneficial during that phase of the hiring process, it is equally important that you know and apply bank teller interview tips that are specific to landing a bank teller job. Knowing what to say will help you stand out from all the other candidates.
Bank Teller Interview Tips
Draw Attention to Your Math Skills: The interviewer will be interested in knowing your level of competency when it comes to your knowledge of basic mathematics, mainly because bank tellers count money and handle financial transactions on a daily basis. One way of demonstrating your proficiency in math is by mentioning how well you excelled in math classes. If you have experience using adding machines, be sure to mention that as well.
Highlight Your Computer Skills: The banking industry relies heavily on computers to maintain, track, manage and secure the financial data of its customers. Bank tellers use computers during their shift, which allows them to deliver services to patrons in a manner that is fast and efficient. The most common tasks include recording transactions, accessing account information, ordering checks and bank cards for customers. Let the interviewer know how much experience you have using computers.
Showcase Your Customer Service Skills: Individuals working in this field have the critical responsibility of answering customer questions and addressing complaints in a courteous and professional manner. In many cases, the bank teller is the primary contact for patrons. If a customer has a bad experience it can reflect poorly on the bank and even result in the client closing his or her account. In all likelihood, the interviewer will want to know how you would handle an unhappy patron. If you've ever encountered such a situation, explain how you handled it. In addition, if you have ever been commended for good customer service or received an award, share this information. Keep in mind, your interview is similar to a customer service experience. So make sure you smile, exude confidence and remain polite. This more than anything shows the prospective employer how you would present yourself to their clientele.
Emphasize Your Communication Skills: Proper verbal interaction is crucial to fostering a positive banking experience for customers and a pleasant work environment for co-workers. In addition, the ability to express oneself effectively is important for bank tellers, because they must inform patrons about the multiple financial products and services the bank offers. Customers will likely have questions about these banking options. Therefore, strong communication skills are a plus because you need to address their questions and concerns in a way that is clear, concise and easily understood. Let the hiring manager know about any speech classes you have taken or public speaking activities in which you have participated. Most importantly, express yourself clearly during the interview. Make eye contact, smile, relax and maintain an even tone in your voice.
Emphasize Your Accuracy and Attention to Detail: Bank tellers handle significant amounts of money from the time they start their shift to the end of the work day. One main requirement of tellers is that their cash drawer must be balanced at the close of business each day. A balanced cash drawer requires a high level of accuracy when it comes to depositing and withdrawing funds. It is also important when inputting financial data into customers' savings, checking and other accounts so that balances are correct. Mention any experience you have that demonstrates you are a detailed-oriented person focused on making sure the work you perform is accurate.
Applying these bank teller interview tips can help you present yourself in the best possible light. If you impress the hiring manager during your interview, the likelihood of stepping into your new job is much improved.