Published On : August 24, 2010
If you already have a standout resume and cover letter, it is time to start getting ready for the next step. The interview will include numerous questions designed to help the hiring manager learn more about you as a professional. If you are not properly prepared, you may get stumped by the simplest of queries. Doing well during the meeting is a vital part of landing the job you seek. What should you be doing to get ready for the interview?
You can look to generalized tips about common questions and their best answers. You should practice using confident nonverbal cues. This is a great place to start, but if you really want to do well during this consultation, you need to do more. The following helpful airport customer service agent interview tips can give you specific information required for the industry. Using these practices alongside the general tips may help you make a good impression during your face-to-face meeting with your potential employer.
Airport Customer Service Agent Interview Tips
Focus on Being Polite: While it is important to be polite during any meeting, it is especially important for someone looking to get a job in the customer service industry. As an airport customer service agent, you will likely be the first person a traveler meets. You need to be ready to answer questions about flight departures and arrivals, baggage rules, and the like. Keep a polite disposition throughout the interview even when asked straightforward questions about your weaknesses. You can also focus on your ability to be polite through the stories you tell and skillsets you highlight.
Look at Industry Qualifications: The qualifications you need to get this type of job will vary from employer to employer. Most often you only have to have a high school education, but some may require a bachelor's degree. In order to advance, however, you may need to get more industry-related qualifications. You can wow the employer with your ambition by talking about your desire to move up in the airport world. You may need to get airport planning, operations and management training, airport financial management, airport master planning, or a certificate in customer service. These certifications and courses can give you unique skills that make you an outstanding applicant.
Be Personable: Remember how airport customer service agents are the first person a traveler will see? You have to be friendly in order to give the traveler a good impression of the airline. The hiring manager is likely looking for someone who is extremely personable. You need to be friendly, patient, professional, tactful and team-oriented. Highlight these amiable abilities in the stories you tell, skills you discuss and the way you act during the interview itself. Many airport customer service agent interview tips are easy to follow when you practice for the meeting. As you work on answering common questions, try to work these and other important skills into your reply.
Showcase Your Problem-Solving Skills: Flights may get delayed or cancelled. Travelers could be late for their trip. Problems will assail you in this type of position. To keep a cool head, you need to have strong problem-solving skills. Tell the interviewer about problems you have had to solve in the past. Go over what you do for a typical problem. You can also show off your critical thinking skills by the answers you give to all of the inquiries made during this meeting. Give thoughtful, straightforward answers, and you may impress the hiring manager.
Understand the Career Outlook: Finally, you need to get an idea of where this career is going and where it could take you. According to the Bureau of Labor Statistics, the occupation of airport customer service agent and other information clerks is supposed to grow at a slow rate over the next decade. There could be opportunities for you in other fields, such as government agencies, health care facilities and hotels. If you are willing to further your education, you can even grow in the airport customer service industry. Politely ask the employer what your prospects are with the company. Your goal should be to find a job you can grow in, which is why you need to understand the career outlook.
Following these airport customer service agent interview tips may help you show off the right skills and impress the hiring manager. Doing well in the first meeting will increase your chances of landing the job.