The job application process typically starts with you submitting an outstanding resume and cover letter to the company with the open position. While these materials are definitely important, they are not going to contain all the information a hiring manager needs in order to make an informed decision. This is why you will be asked to go to the office to have a face-to-face interview.
During this meeting, you do not want to simply reiterate what is stated on your resume. You need to expand on those ideas in order to make a lasting impression. You should be ready to answer questions along the lines of what your biggest weaknesses are and why you want to work in the insurance industry. However, auditors play a vital role in any insurance company, so be ready to answer more pertinent questions to that position. Here are a few general insurance auditor interview questions and answers.
6 Insurance Auditor Interview Questions & Answers
Have you been able to detect insurance fraud in the past?
It has only come up a couple times in my experience, but there have been instances where I discovered fraud in a claim. Once, someone filed an insurance claim because their car had been stolen. After working with law enforcement, we discovered the vehicle was only a few miles away. Apparently, the car owner was just trying to get some quick cash and thought this was the easiest way to get it. Criminal charges were ultimately placed against them.
Are you comfortable being a witness in the event criminal prosecution occurs?
I would definitely be comfortable serving as a witness. I have done it a few times before, and on all occasions, I have been able to do that while not allowing other cases fall to the wayside. I communicate with law enforcement thoroughly so that I know exactly how much time will be expected of me in court, and then I coordinate with my boss about getting time off. There are always additional cases for me to review, so if need be, I would be willing to work during an evening or on a weekend to ensure everything gets finished promptly.
Describe a time when you made a mistake on the job.
Early in my career, I made a mistake on a report and denied a client their claim on the grounds that the car accident appeared to be a result of their negligence as opposed to the negligence of the other party. I found out later that I was too quick to make that decision. I had not spoken to the police first, who later informed me that the evidence I was looking at was taken after the vehicles had been moved from the scene. They showed me photographs of the vehicle immediately after it had happened, which clearly showed the other party was at fault. I was too quick on the draw, and I learned that every case requires due diligence.
Are you capable of handling repetitive tasks without dropping the ball on any of them?
I have been doing this kind of work for over 10 years, so I feel more than prepared to handle the minutiae of the job. I honestly rarely get bored with the tasks of an auditor because every case that comes in is different to some capacity, so there is always something to be doing.
Are you comfortable traveling to meet clients?
I am certainly comfortable traveling in order to acquire information to process a claim. However, if need be, then I also feel perfectly comfortable talking to people over the phone to gather more material.
What have you done to enhance your knowledge recently?
I attended a conference last month where I learned some incredibly useful information related to handling auto insurance claims. However, I view every case that comes across my desk as a learning opportunity. Every case is different and requires a little something different than the last one. For example, I learned early on how important eyewitness testimony can be when it comes to determining a claim for an automotive accident.
Do not let a single question in the interview catch you off-guard, and review these common insurance auditor interview questions and answers.