When you're preparing for your face-to-face interview as a claims analyst in the insurance industry, it's important that you not only use best general interviewing practices, but also focus on skills and traits that make you the right person for this particular position. You've crafted a topnotch resume and appealing cover letter, which have drawn the attention of a potential employer. Now all you have to do is prepare to impress them in your all-important first meeting.
How you present yourself can make or break your chances of being offered a position, so be sure to put your best foot forward and use a few expert claims analyst interview tips. Your interviewers will be asking you questions to learn who you are as a person, as well as a professional. They'll want to know about your education, job history, and what you have to offer to their organization. It's important to dress professionally, speak in a clear, confident manner, and be ready to show what a perfect fit you are for their open position in the insurance industry.
Claims Analyst Interview Tips
Gather Your Educational Documents and Certifications: The level of education required for the job will vary depending on the company. Some employers require a two-year associate's degrees, while others seek applicants with a four-year bachelor's degree. Your degree may be in business, technology with an emphasis on insurance, or you may have taken courses in accounting, business law, and economics. Show your interviewers that you have training specifically related to claims you will be analyzing as well, such as medical science, engineering, or biology. If you have professional designations and certifications from the Insurance Institute of America, be sure to bring those documents to your meeting.
Share Your Experience: Your interviewer will be interested in your job history and background. The higher position level you're applying for, the more experience you'll need for the job. Share not only the number of years you've worked on claims, but some specific on-the-job details. For example, did you research insurance contracts, inspect property damage to determine liability, and negotiate settlements? Whether you're applying to be a trainee analyst or a senior insurance professional, let your prospective employer know how your background will allow you to effectively perform the job.
Demonstrate How You've Used Good Judgment: A key trait you'll need to demonstrate in your interview is your ability to use good judgment. Claims professionals must be able to gather information, analyze facts, and use good judgment when they make decisions. Because you'll be handling all sorts of losses and damages for individuals while protecting your company, you need to be able to weigh factual information and make good decisions on the behalf of all concerned.
Point Out Your Problem-Solving Capabilities: It's the interviewer's goal to decide whether you are the right applicant for the job, and one way you can show them you are is to demonstrate your problem solving skills. Your duties may include gathering information from police and medical records, assessing whether policies and procedures have been properly executed, and assuring that claims are correctly paid. You will be looking at multiple pieces of a puzzle to solve problems and assure satisfaction conclusions to claims.
Show Them Your Communication Skills: In addition to be educated, experienced, and able to solve puzzles, you also need to be a stellar communicator. Claims analysts interview witnesses and claimants, take recorded statements to obtain accident facts, interview medical personnel, and negotiate resolution of claims. Show the prospective employer your ability to communicate effectively by giving them specifics about claims you've analyzed, such as property claims after a natural disaster or personal injury claims after a work-related accident.
Ask About Opportunities for Advancement: Inquiring about opportunities to advance within a company not only gives you information for planning your future. It also shows interviewers you have a passion for this industry and plan to make it your career field. Make sure they know you are motivated to take coursework and attend training sessions, seminars, and workshops in order to grow as a professional in the industry.
By following these six claims analyst interview tips during an interview, you can increase your chances of being asked back for a second meeting. When you ace the next in-person interview, you are that much closer to becoming the company's next claims analyst.