Desktop Support Engineer CV Guide + Tips + Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: September 16, 2023
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Desktop support engineer example (text version)

Miriam Kemp

Atlanta, GA 30096
555 555 5555

Summary Statement

A detail-oriented desktop support engineer with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.  

Core Qualifications

  • Microsoft SCCM  
  • PC Networking  
  • Hardware and software repair  
  • Equipment maintenance  
  • Network troubleshooting  
  • IP configuration  
  • Analytical skills  
  • Attention to detail  


Georgia Institute of Technology Atlanta, GA
Master of Science
Computational Science and engineering  

Georgia Institute of Technology Atlanta, GA
Bachelor of Science Computer Engineering

Work Experience

November 2019 – Current
Epic – Atlanta, GA
Desktop Support Engineer Assistant

  • Configure antivirus software to fully protect IT environment, reducing risks by 95%.  
  • Monitor the performance of the computer systems and address issues as they arise.  
  • Provide technical support for software reconfigurations to aid in function customization.  
  • Test software performance throughout the desktop network to ensure peak performance.  
  • Install computer hardware and software on desktops to keep versions current.  
  • Initiate and complete Microsoft Windows server operating system updates.  
  • Network with LAN/WAN and active directory for continuous company connection.  

September 2015 – October 2019
Modis – Atlanta, GA
IT Center Associate

  • Responsible for the maintenance and repair of routers, switches and backup systems integral to network functionality.  
  • Assisted in firewall maintenance throughout the network environment to maintain a secure system.  
  • Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues of a community of 10,000 users.  
  • Performed configuration testing of antivirus software in a networked environment.  

June 2012 – August 2015
Synetics Inc, – Atlanta, GA
Support Assistant

  • Completed password changes and supplied active directory support.  
  • Installed both computer hardware and software for 100 employees.  
  • Answered new hire questions regarding Microsoft Office, improving productivity by 25%.  
  • Trained staff on a new employee computer access protocol.  

Conference Attendance

  • Optimizing Your Defenses; Secure Connectivity Conference – (2022)  
  • Technology and Finance – (2022)  
  • Connect IT Local Conference – (2022)  
  • Atlanta Cybersecurity Conference – (2021)  

Professional Affiliations and Memberships

  • Atlanta Technology Professionals – (2022)  
  • Technology Association of Georgia – (2021)  
  • Startup Atlanta – (2019)  

Certifications and Licenses

  • Microsoft Certified Professional (MCP) – (2022)
  • Apple Care Mac Technician (ACMT) – (2021)
  • Cisco Certified Network Associate (CCNA) – (2018)
  • HDI Desktop Advanced Support Technician (HDI- DAST) – (2017)

Profession Relevant Skills

  • Assessing current state of existing safety programs and identifying methods of improvement. 
  • Pinpointing educational and outreach strategies to raise health and safety literacy company-wide. 
  • Use computer systems and software suites to create useful and comprehensive reports for management and record-keeping. 
  • Developing and using job hazard analysis (JHA) material. 
  • Participating in emergency response plan development. 
  • Oversight of hazardous waste management, handling and containment practices. 


  • English
    Native or Bilingual
  • French
    Professional Working

Hobbies and Interests

In addition to spending time exploring National Forests with my family, I enjoy volunteering with the Friends of the Atlanta Library and helping to organize their annual book sale and computer science festival for high school students. I like to spend my free time reading, hiking and cheering Georgia Tech on to the finals.

5 essentials of a top support engineer CV

  1. Contact details

    Let’s start with the basics: your contact details. Include your full name, city, state and ZIP code. Add your phone number and email address. Finally, include your professional website, portfolio, LinkedIn profile or any other professional networking profile. Remember to only include your professional profiles, no side hustles.

  2. Personal statement

    The personal statement section is your introduction to the hiring manager. Sometimes called the professional summary, it consists of five sentences or less where you introduce yourself by presenting your strongest skills, best professional accomplishments and years of experience. Always tailor it to the job description to grab the recruiter’s attention.

  3. Skills

    Skills are key for any hiring manager. It shows what you bring to the table and how you work with others. To create a skills section that catches the recruiter’s attention, be sure to include keywords from the job description. Then, create a bulleted list of hard skills, like the software you use and support you provide, and soft skills, such as communication and active listening. If this is your first job in education, you can include transferable skills from other employment.

  4. Work history

    Your employment experience helps determine if you fit in the company. List your previous employment in reverse-chronological order. Add the company name, location and dates of employment. Under each job, add a bulleted list with achievements reached while employed by that company. 

    If this is your first job, you can still include relevant work experience in the form of extracurricular activities, professional and personal projects, community service and volunteer experiences.

  5. Education

    Use bullet points to include the school’s name, the degree you obtained and the graduation date. Skip the date if it has been more than 10 years since graduation. If you graduated with honors, add it to this section.

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Do’s and don’ts for building a support engineer CV

  • Use measurable achievements to describe your desktop support engineer skills and experience.
  • Use action words to make an impact on your desktop support engineer CV.
  • Tailor your CV to your target desktop support engineer job.
  • Use keywords from the job description throughout your desktop support CV.
  • Format your desktop support engineer CV so that it is easy to read by ATS software and human eyes.
  • Lie about your desktop support engineer experience and skills.
  • Boast about your “incomparable” desktop support engineer abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience not pertaining to desktop support engineering. 
  • Forget to proofread. A desktop support engineer CV with errors is unprofessional.

Top 4 tips for acing a support engineer interview

  1. Learn about the company before your interview.

    Before the interview, learn about the company, its history, values and mission. This knowledge will show your interest and commitment to the position, making you a desirable candidate. It will also help you to know more about the company culture and how its vision aligns with you.

  2. Practice at home.

    Prepare for any scenario by practicing an interview at home. Start by reviewing the most common interview questions, such as:

    Ask a friend or relative to perform a mock interview. Look online for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Continue to practice your best answers in front of a mirror.  Being prepared will boost your confidence and chances of getting a callback.

  3. Be proactive and ask questions.

    Be prepared to ask questions at the end of your interview. Have at least three questions ready. Take a look at the ones we have suggested below. Being ready to ask this type of questions will impress hiring managers and will help you feel even more confident. 

    Pick from the list or be inspired by it to create your own: 

    • What are the expectations for this position?
    • What are the company’s biggest challenges?
    • How has this role changed in the past years?
    • Why did you choose to work for this company? 
    • What tools do you provide your employees to excel at their position?
  4. Gather your references.

    Once you are ready to start sending in applications, contact former managers and colleagues to be potential references. They should be able to vouch for you, your work ethic and your skills. Explain to them where you are in the process and let them know they could receive a phone call or email. Ask if they could prepare a letter of recommendation for you. This will depend on what the hiring manager requests. If this is your first full-time job, you can request a reference from a former professor, community leader, volunteer coordinator or classmate that can vouch for your skills.

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