123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: email@example.com
Visionary and dynamic leader with a proven track record of success in marketing, sales, and team management. Possess the skills needed to develop highly effective brand and communication strategies. Ensure strong staff performance by creating targeted training programs and by continuously mentoring employees which increased productivity by 12%. Conduct market and competitor analyses to implement programs that reflect customer preferences. Comfortable providing tactical direction to consistently reduce operational costs while maintaining quality, enhancing customer relationships, and increasing profits. Proficient with Microsoft Office Suite and ERP Great Plains.
Brand Management Customer Service Marketing and Communications Product Development Team Management Strategic Planning Staff and Client Relations Business Operations Management Project and Program Management Mentoring and Motivation
Accounts Payable Team Leader/Account Executive/Customer Service Representative January 2008 to Current National Home Service Toronto, Ontario Fast-tracked to positions of increasing responsibility. Assess customer needs, identify deficiencies, recommend improvements, and create targeted sales promotions. Successfully launched product and exceeded sales target of 1000+ units in the first month. Implement strict budget controls, manage operating costs, and lead annual audits. Oversee staff performance and verify invoices are coded and documented accurately. Corrected internal processes prior to assessment by an external auditor. Provide new and existing clients with exceptional customer service and rapidly resolve complex issues. Coach employees on company processes and policies. Board Member/Program Coordinator/Administrative Assistant June 2008 to October 2010 Greater Toronto Area Netball League Toronto, Ontario Managed, organized, and scheduled programs. Liaised with the Executive Director to develop a program budget and prepare monthly financial and cash flow statements. Coordinated staff/volunteers and strategically coordinated resources. Generated funding reports and created branding, communication, and marketing collateral, including reports, posters, program brochures, solicitations, and thank-you letters. Cultivated and enhanced vendor relations and processed invoices for payment. Booked appointments and coordinated travel arrangements for the Executive Director. Served as a member of the Board of Directors from October 2008 to October 2010.
Masters : Business Administration- Management, 2007 Lincoln University Jefferson City, Missouri Bachelors : Liberal Studies, 2006 Lincoln University Jefferson City, Missouri