14 Fourteen Street, Town, CA 99999 Cell: 000.000.0000 – firstname.lastname@example.org
Personable bilingual Spanish and English route specialist with over 13 years of successful experience at building strong professional relationships, and managing complex routes while maintaining high team morale and energy. A forward thinking business professional with expertise on multi-unit operations, HR management, systems implementation, and project management. Multi-tasker seeking to leverage background into a route project superintendent role with a progressive organization.
Customer relations specialist Budgeting and forecasting Process improvement Cost reduction and containment Sales management/marketing strategy Quality assurance and control Natural leadership Staff retention/counseling
Promoted to surface line dispatcher at NYC Transit Authority/Bus Command Center, two of the busiest depots. Enhanced bottom-line revenue, implementing and training staff in sales best practices. Increased customer satisfaction ratings, engaging personnel with all phases of the sales life cycle. Managed risk assessment/compliance, advancing audit procedures for senior leadership team.
Auditor January 2014 to Current Christian Mission Of Panama, Inc. Brooklyn, NY Expanded auditing footprint, managing 4 international location audits in Panama, San Andres, Colombia, and the USA. Boosted leadership skills, maintaining seat on the board of directors. Augmented accounting accuracy, providing budgeting/forecasting oversight, labor expense control, and payroll/sales reconciliation. Bolstered corporate treasurer audit accuracy scores, recording, storing and analyzing accounting information with zero discrepancies. Surface Line Dispatcher June 2013 to Current NYCTA Brooklyn, NY Elevated operational planning efficiencies, supervising bus operator schedule while directing dispatch/bus movement for on-time customer drop-offs. Implemented SOPs, ensuring exceptional customer service satisfaction ratings while maximizing revenue/profit margins. Assisted an average of 200 customers per day, championing increased customer satisfaction levels and conflict resolution. Owner/Manager August 2006 to Current Misioneros Production, LLC Brooklyn, NY Built relationships with high-level executives, executing the crossover process for non-profits and corporations to raise partnership opportunities. Instructed cast members for numerous theatrical productions, music videos, and short films.