123 Boulevard Dr., Townsville, CA 99999 | 987.654.3210 | firstname.lastname@example.org
Highly efficient, dedicated administrative professional with extensive experience in a wide range of functions, including medical billing, support, customer service, office management, problem resolution and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational objectives. Demonstrated capacity to streamline processes, analyze complex issues, develop solutions, manage/motivate teams and attain major company goals. Flexible and resourceful, using organizational, time management and planning skills to deliver projects on time/within budget. Outstanding communicator and negotiator, adept at working with cross-functional groups.
Office Administration Customer Service Problem Resolution Documentation Accounting Regulatory Compliance Executive Support Medical Billing Process Optimization Computer Skills Project Lifecycles Client Relations Goal Attainment Communication Skills
Billing Manager August 2006 to November 2012 Associated Pathology Medical Group Los Gatos, CA Oversaw all aspects of medical billing operations. Supervised 12 staff in consistently completing assigned projects on time and with highest degrees of accuracy. Handled diverse functions, including processing incoming mail, banking, liaising with insurance providers, and resolving customer complaints to positive outcomes. Completed month end closing and all reports for company owners. Received promotion to roles of increasing scope and responsibility. Warranty Administrator / Customer Billing, Administrative Services Manager June 1999 to July 2006 Frontier Ford Los Gatos, CA Handled accounts receivable for all service department billing. Supervised cashier staff, audited daily receipts, and maintained customer vehicle records. Calculating and maintaining productivity records for all service technicians, in addition to handling payroll.