Discreet Collection Agent who understands how to handle even the most delicate customer situation. Adept at working commercial and consumer accounts, maintaining accurate records and developing good rapport with clients. Specializes in high volume accounts.
Polished negotiation and customer communication skills
Effective at developing ways to talk to difficult clients
Has rarely missed achieving revenue goals for each month and quarter
Responsible employee who is always on time and rarely calls in sick
Enjoys a challenge
Proud to be a strong part of any successful team
December 2011 to February 2015 Grimm Associates – New Parkland, CA Collection Agent
Recognized twice for achieving annual revenue goal, which is rare for an agent.
Often placed on special assignments for large, repeat customers.
Persistently refined innovative ways to establish a rapport with difficult clients.
January 2006 to December 2011 AKT Corporation – New Parkland, CA Collection Agent
Part of a team that won the President's Award twice for highest annual revenue generation.
Became a resource for agents who were having issues getting through to certain clients.
Repeatedly awarded for having the highest customer satisfaction levels in the company.
June 1999 to January 2006 F And G Company – New Parkland, CA Collection Agent
Often asked to train new agents on ways to speak to various types of clients.
Became known for being able to motivate a team that was faced with a special assignment.
Rarely missed monthly revenue goals.
1999 State College of California, New Parkland, CA Bachelor of Science, Business