Customer Service Representative Resume Questions
Your resume should encourage a recruiter or hiring manager to give you a second look for a position. Keeping in mind that recruiters spend an average of six seconds on a resume before deciding whether to look into a candidate further, you’ll want to make your document stand out by featuring key skills mentioned in the job listing. After all, these are what the recruiter wants to see.
Beyond that, it’s also important to include all the crucial sections: a header with your contact information, a professional summary, skills and qualifications, work history, and education.
Generally speaking, your resume should have a professional summary rather than an objective statement, though there are certain instances where you might use the latter. If you’re a new graduate, seeking your first job, or changing careers, you can use an objective statement to communicate what your professional goals are.
Otherwise, check out our customer service representative resume sample for a stellar example of a professional summary. You can create a paragraph with three or four statements that describe the best qualities and experience you bring to the table. These don’t have to be complete sentences, but you should use proper capitalization and a period for each statement.
Usually, about four to six bullet points can communicate your responsibilities and duties effectively. Much more than that can be too overwhelming, while too few bullet points might hinder the recruiter’s ability to fully understand the scope of your experience.
More important than the number of bullet points is their content. Start each bullet point with a strong verb, and use metrics when you can. Our customer service representative resume sample has wonderful examples of this, such as “increase sales 5-15% month to month” and “maintain confidentiality of bank records.”
As a customer service representative, you’ll need to interact with people — a lot — and you’ll likely be on a team. Take a look at our customer service representative resume sample and notice how the candidate includes “team player” on his skills list. This is an easy way to indicate you do well on a team.
You can follow this up in your work history section. For each job, think about something you accomplished as part of a team and add that to a bullet point.
An effective resume is easy to read with standard fonts, appropriate spacing, and bullet points to break up large chunks of text. It’s free of colors, excessive verbiage, and graphics. We provide you with some high-quality resume samples, but if you need additional guidance, you may want to use our resume builder. This tool can help you craft a customized document using industry-specific text examples.
1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Organized and dependable banking Customer Service Representative who excels at processing high volumes of error-free transactions and meeting goals. Detail-oriented expert with 11 years of cash handling and customer service experience. Understands general accounting and finance concepts. Focused on maintaining high levels of accuracy and efficiency, as well as achieving customer service and sales goals.
Teller and retail experience
MS Office proficient
Strong sense of banking ethics
Excellent work ethic
February 2011 to Current
First Bank of Cityland New Cityland, CA
Customer Service Representative
Promote bank services and products.
Increase sales 5-15% month to month by consistently promoting services and upselling to customers.
Open new customer accounts, including checking, savings, and lines of credit.
Research and resolve customer issues on personal savings, checking, and lines of credit accounts.
Enter member transaction data into the online banking software.
Maintain confidentiality of bank records and client information.
May 2007 to January 2011
Omaha National Omaha, Nebraska
Established new customer accounts including checking, savings, lines of credit, and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to Omaha National security and audit procedures.
Examined checks for identification and endorsement.
September 2002 to January 2011
Pink Ribbon Boutique Nashville, TN
Retail Sales Clerk
Operated a cash register to process cash, check, and credit card transactions.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Computed sales prices, totaled purchases, and processed payments.
Recommended merchandise based on customer needs.
Facilitated monthly and quarterly physical inventory counts.