Resume Templates: Support Specialist

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Jane Doe
1234 Fake Lane, MA, 99999, Cell:000-000-000, email@address.com


Summary
Highly focused, top performing sales professional leveraging a proven track record of sales success and committed to delivering results above and beyond established sales goals. Selfstarter and natural sales leader with expert closing, territory management, strategic planning, and marketing talents. Relationship builder possessing effective negotiation, analytical and problem solving skills, and solid ability to develop strategic, productive business partnerships with key decision makers. Able to garner rapport and long-term loyalty from key company accounts with a valuable combination of both “hunter” and “farmer” sales skills.


Skill Highlights
Consultative sales approach Networking and referral branches Territory growth and market penetration Sales process planning and forecasting Tactful closer and cross-seller Creative sales strategies Persuasive negotiator Key account management


Experience
Senior Support Specialist, Lifelong Learning, Summer Camps April 1998 to March 2014 Hofstra University Hempstead, NY Grow enrollment rates through effective retention sales strategy implementation and delivering superior client relations, generating a 100% sales increase since inception through program introduction and development. Gain largest market share for northeast region, elevating program to the single largest university-based day camp on the East Coast, grossing $5M a year in revenue. Implement office policies and procedures for sales and customer service operation increasing consecutive registration and revenue growth by 100% over a 5-year period. Trigger sales through productive brand messaging and targeting, leading to a consistent management of over 2500 registrations a year for 10 consecutive years. Researched and managed the firm’s advertising process and delivered information to marketing director to aid with executive decision making. Streamline cost control procedures while increasing profit margins by developing new programs during change management initiatives, resulting in bounce back revenue generation and consistently exceeding quotas. Champion customer alliance building strategy and implement best practices and process improvements to eliminate discrepancies and improve sales efficiencies. Improve leadership capabilities by managing 3 staff members while coordinating public relations protocol for large events and directing projects through to completion within tight time constraints and highly-pressurized situations to ensure deadline commitment.



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