Resume Templates: Call Center Representative


Resume Templates: Call Center Representative

Even if you’re done with your Call Center Representative resume, you’re not done with your application documents. See our Call Center Representative cover letter samples to learn the ropes.

Related Links

Show Resume Text

Jack Hastings, 100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234



: Call Center Representative with ability to type up to 35 words per minute while communicating with general public regarding sales programs and marketing information. Able to read scripts from monitor while maintaining a friendly, conversational tone. Able to effectively persuade customers to try products and programs.


    • Friendly, Upbeat Personality
    • Calm, Assuring Demeanor
    • Communicate Effectively
    • Type up to 50 wpm
    • Goal
    • Oriented
    • Results Driven


Work Experience

: December 2013 to February 2015 SDC Industries, North Highlands, CA Call Center Representative III
• Took incoming calls regarding company products and services.
• Communicated company programs with caller and sold products and services.
• Maintained company call records and logs including customer information and results of call.
• Maintained company metrics and call standards for job description. November 2011 to December 2013 EPIC Communications, North Highlands, CA Call Center Representative
• Received incoming calls regarding company services.
• Assisted customers with troubleshooting equipment and updated customer records.
• Communicated with customers regarding new equipment and helped customers to update their equipment.
• Operated computer programs, running as many as eight programs at a time.
• Maintained company metrics and standards. March 2009 to October 2011 ABX Industries, Sacramento, CA Call Center Agent
• Made incoming and outgoing calls to customers regarding company products and services.
• Communicated benefits and features of products to potential customers.
• Followed sales scripting as designed by company for more effective sales.
• Maintained call logs and records.
• Maintained company standards and metrics.



: North Highlands High School 2001 Crissie Rd, North Highlands, CA High School Diploma

• General