D E N Z E L ABRAHAMS
C: 555-555-5555 | DABRAHAMS@COLDMAIL.COM
Dedicated and focused bilingual Spanish/English administrative assistant and office manager with over 12 years of experience excelling at prioritizing, completing multiple tasks simultaneously, budgeting, contract management, and following through to achieve project goals. Flexible and adaptive team player with expertise in scheduling, customer relationship management, recruiting top talent, document control, and program management. A dependable self-starter seeking to leverage background into an administrative assistance or managerial role with a progressive organization.
Conflict resolution Project management Senior leadership support Inventory control Scheduling master Process improvements Customer relations Sales growth initiatives
Sales and Catering Manager 12/2005 to 10/2014 Ruth’s Chris Steakhouse Boca Raton, FL Created new market sales and revenue-generating opportunities to improve the bottom line from $250K to $850K. Supervised and scheduled 30 employees, training staff on best practices and protocol to effectively complete 5K-guest events. Cultivated strong value-added relationships with customers by creating focused events to drive long-term business development. Maintained high referral rates, generating exceptional feedback from preceding clients. Enhanced customer satisfaction ratings by resolving issues efficiently. Maximized revenues by preparing sales budgets, negotiating contracts, and costing menus with clients to establish financial targets. Grew brand awareness by partnering with marketing personnel and community to promote different service segments. Streamlined events, ordering food and supplies, compiling equipment lists, and overseeing room setup. Office Administrator/Manager 03/2001 to 08/2005 Salco Management Inc New Orleans, LA Strengthened operational efficiencies and traceability, developing organization systems for contracts, records, reports, and agendas. Automated office operations, managing client correspondence, record tracking, and data communications. Executed on-time, under-budget project management on complex issues for senior leadership. Broadened revenue and profit margins through exceptional customer service, implementing protocols and investigating issues for speedy resolution. Mitigated risk, ensuring OSHA and HIPPA compliance while updating policies and resolving coding issues. Elevated HR efficiencies, managing junior staff, assisting with payroll and performance reviews, resolving HR issues, and recruiting potential employees. Improved productivity initiatives, managing budgets and accounts, coordinating management travel/itinerary, and scheduling appointments. Reduced financial discrepancies, authorizing fund expenses including purchase/work orders and petty cash.
Coursework Completed: Theater Tulane University Coursework Completed: General Studies Delgado Community College New Orleans, LA New Orleans, LA
Caterease/Daylight, Servsafe Food, Ace of Sales