Resume Templates: Help Desk

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Resume Templates: Help Desk


Cheers to you for conquering your Help Desk resume writing fears. What comes next? A smashing cover letter, which you can learn how to pen through our Help Desk cover letter sample.

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Simon Alonso 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 simonalonso@example.com

Summary

Professional Help Desk associate who understands the need to be helpful and efficient at the same time. Adept at maintaining an accurate call log, assisting clients with significant issues and helping other help desk associates to solve major problems. Specializes in smartphone and laptop support.

Highlights

  • Maintains a professional attitude at all times
  • Constantly adding to knowledge base with classes and seminars
  • Works well alone or as part of a team
  • Extremely computer savvy
  • Dedicated to creating accurate and comprehensive call logs
  • Some supervisory experience

Work Experience

September 2012 to February 2015 Wendt Technology – New Parkland, CA Help Desk
  • Responsible for logging each call and giving specific details about the call results.
  • Worked with management to develop training classes for new help desk employees and often ran those classes.
  • Assisted in developing new help desk policies that made the logging process more efficient.
January 2005 to September 2012 Gruber Telecommunications – New Parkland, CA Help Desk
  • Assisted in updating the database and making it easier for help desk associates to add information.
  • Often called on to head-up small teams for larger customers needing short-term projects.
  • Worked with new help desk associates to get them used to the system and process.
July 2001 to January 2005 Feltch Communications – New Parkland, CA Help Desk
  • Responsible for making sure that call logs were accurate and reported any issues to management.
  • Often called on to help when a help desk associate had a particularly significant customer issue.

Education

2001 Gopher Technical College, New Parkland, CA Associate’s Degree, Telecommunications

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