Resume Templates: Call Center Quality Analyst

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When seeking a new call center quality analyst job, you need to present your skills and qualifications in a way that will be noticed by hiring managers. A properly constructed resume allows you to accomplish this goal–ensuring that the information needed most is showcased in the best possible way. The better you can make your resume, the higher your chances of getting the job you want.

Your ability to analyze performance data and train new customer service representatives are two things you want to show off in your resume. Employers need to know about your analytical abilities and knack for training new hires to determine that you can fulfill your job duties. Be sure to mention these abilities early in your document, ideally in the Summary and Highlights section, so they can’t be missed.

Take advantage of our call center quality analyst resume templates to help when writing your resume.

Resume Templates: Call Center Quality Analyst



Call Center Quality Analyst Resume Questions

1. What can you do to make your call center quality analyst resume stand out?

The most important quality your resume can have is the capacity to make you stand out from all the other candidates you compete with. If there is nothing memorable about your document, the hiring manager will have no reason to call you when making a decision.

One of the best ways to stick in the memory of a reader is to follow our call center quality analyst resume sample. Simply by using the standard format, you can convince employers to take your resume seriously. Using our step-by-step resume builder is another great way to improve your chances and strengthen your resume.

2. What technical skills should you put on a call center quality analyst resume?

Call center quality analysts need to have leadership, critical thinking, and decision-making skills, alongside a range of technical skills that are unique to you and the position you apply for. While some of these skills are on our call center quality analyst resume sample, only you can know what your list of skills should look like.

It is a good idea to review the job description carefully before you begin writing. This will reveal which skills the hiring manager want to see.

3. How do your list certifications on your call center quality analyst resume?

There are two different ways you can include certification information on your resume. We recommend using the most common method, which is to include the information in an existing section. In most cases, a certification should appear in the skills section as another bullet point. You could also choose to describe them in the experience section.

The other option is to create a new section for your certifications. This strategy is most feasible if you can combine the listing with other information, such as affiliations, awards, or education.

4. What format should your call center quality analyst resume be in?

Do not worry too much about the file format of your resume. There are a few standard formats you can choose from, and as long as you pick one of these, there is no wrong choice. These standard formats are raw text files, PDFs, and Microsoft Word files.

Some employers do require submitted resumes to be in a certain format. If this is the case, they will make this requirement known on the job description.

5. How long should a call center quality analyst resume be?

As you can see on our call center quality analyst resume sample, the most optimal length for a resume is one full page. You should avoid bleeding onto a second page if you can help it. A common rule of thumb is to include one page for every 10 years of working experience. This gives you the room you need to properly explain your work history if you do have extensive experience.


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Resume Text



Marianne Gold

100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234

mariannegold@example.com


Summary


Analytical Call Center Quality Analyst who believes that good customer service can be achieved by analyzing performance numbers. Adept at training new customer service representatives, delivering accurate reports and developing effective training courses. Specializes in retail and banking call centers.


Highlights



  • Expert level understanding of database software

  • Strong dedication to good employee training

  • Enjoys being a part of a good team

  • Works as many hours as required each week

  • Comfortable with developing special projects

  • Can work well with all levels of management


Work Experience


September 2010 to February 2015 Rice Incorporated – New Parkland, CA Call Center Quality Analyst

  • Developed several effective spreadsheets used to analyze call data.

  • Created ongoing training programs for customer service associates based on customer satisfaction data.

  • Administered regular customer satisfaction surveys to regular customers.

August 2007 to September 2010 Brendt Company – New Parkland, CA Call Center Quality Analyst

  • Devised new call center policies that raised customer satisfaction by around 27 percent.

  • Assisted in devising an employee work schedule that increased productivity and reduced turnover.

  • Offered innovative ideas for improving call center morale and encouraging hard work.

June 1995 to August 2007 Weller Incorporated – New Parkland, CA Call Center Quality Analyst

  • Worked with executive team to create call center policies that lowered turnover.

  • Encouraged increased productivity through several promotional programs.

  • Developed an employee referral program that helped improve recruiting.


Education


1995 Tesla Senior High School, New Parkland, CA High School Diploma

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