123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: email@example.com
Resourceful customer service representative with 8 years of experience maintaining high levels of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Qualified call center specialist offering a record of successful job performance, proven problem solving ability and experience developing/implementing innovative solutions. A team player seeking to leverage background into a call center representative role with a progressive organization.
Process improvements Customer relationship management Conflict resolution proficiency Troubleshooting skills IT proficiency Strategic planning Industry research and analysis
07/2011 to Current Priority Bulk Specialist Comcast Cable Center Port Charlotte, FL Generated customer retention, boosting bottom line revenue by $25K. Implemented corrective actions for billing issues, saving money and diminishing system flaws through project completion. Delivered productive resolutions, executing on-time, under-budget project management on complex issues. Raised data collection accuracy scores, recording client account information with zero discrepancies. Diminished obstacles and saved time, spearheading special projects through effective emergency resolution. Automated office operations, managing scheduling, correspondence, record tracking, and office communications. Eliminated process discrepancies, implementing continuous improvements for customer resolution procedures. Enhanced customer satisfaction ratings while resolving up to 20 inquires/day. Sales Associate RadioShack Port Charlotte, FL Increased sales by $15K, implementing targeted action plans to maximize operational productivity, efficiency, and profitability. Streamlined operational efficiencies, developing organization systems for records, reports, and documents. Maximized revenue/profit margins, implementing SOPs and investigating issues through resolution while delivering exceptional customer service. Broadened communication channels, liaising with management, sales representatives, and customers to standardize SOPs/best practices. Boosted financial scope, ordering/assessing incoming merchandise, checking inventory, and stocking shelves to meet demand. Elevated customer satisfaction ratings, gathering information, developing needs assessments, and troubleshooting issues to generate client retention. Promoted sales, supporting management on advertising display setup and arranging merchandise on counters. Eliminated monetary collection discrepancies, accurately tracking cash deposits at close. Completed Coursework: CompTIA Network+ Ashworth College Norcross, GA Completed Coursework: CCNA Certification/Computer Science Courses Charlotte Technical Center Charlotte, NC
01/2000 to 01/2011