Spencer Parsons100 Broadway Lane New Parkland, CA, 91010Cell: (555) firstname.lastname@example.org SUMMARY Accomplished Client Server Technician with over a decade of experience in computer operations, help desk support and technical application. Proficient at troubleshooting and investigating technological issues and finding quick, efficient solutions. Comfortable working in fast paced environments under minimum supervision, using technological knowledge, interpersonal skill, persuasion and strong leadership to get even the most complex matter resolved. CLIENT SERVER TECHNICIAN HIGHLIGHTS
Client and server proficiency
Adept at server configurations
Sound TCP/IP knowledge
Excellent presentation skills
Analysis and reporting
Investigation and troubleshooting
Hardware and software maintenance
Technologies include: Windows, MAC, UNIX, DOS, SMS, Command Post, Netview, DPU/MacAfee, Netscape, CISCO and more
WORK EXPERIENCE March 2002 to Present Amble First & Last, New Cityland, CA Client Server Technician
Instrumental in the development of procedures and policies for conversions, leading to 40 new clients over a three year period.
Made Top Employee of the Month a total of seven times, the result of handling over 1,500 calls a week, averaging over 200 calls a day.
Promoted to Special Assistant, offering personalized support to key departments like Investment Banking and Fixed Income.
Train end users in optimization and use of equipment.
Involved in overseeing technical installation and support projects.
Perform on-site maintenance to ensure equipment is running at peak performance.
Configure client workstations and servers.
Manage logs and reports highlighting deficiencies and making recommendations.
EDUCATION 2001 University of California, New Cityland, CA Bachelor of Science, Computer Science
Customer Service: 855.213.0348 Mon-Fri 8AM-8PM CST, Sat 8AM-5PM CST, Sun 10AM-6PM CST