Resume Templates: Client Service Specialist

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Client service specialists have an incredibly unique position. They’re responsible for handling the intricacies of their brand’s relationship with its clients. It’s no surprise that these positions are in high-demand, so if you want to improve your chances of landing a client service specialist job, it’s important to make your resume truly great.

Make sure you highlight your ability to communicate effectively and efficiently with clients. If you’re adept at handling large numbers of emails, showcase this on your resume. Similarly, if you’re fantastic at speaking on the phone or even dealing with in-person questions and complaints, it’s important to share this with hiring managers. The more specific you can be on your resume, the better. If you can answer four customer emails per hour or you have a 96% customer satisfaction rate, you can share these facts on your resume.

When you’re ready to start looking for an incredible job, explore our client service specialist resume templates to guide you on your journey.

Resume Templates: Client Service Specialist



Client Service Specialist Resume Questions

1. What format should your client service specialist resume be in?

Keep your format simple and straightforward with a touch of elegance. Stylized header fonts are good; stylized body text fonts are bad. Even with your headers, choose understated but attractive fonts that will display cleanly on the reader’s systems. You want your readers less worried about your format and more worried about your content.

Remember that your format is always, always about making your resume as readable as possible. Take a look at our client service specialist resume sample for an example, or give our resume builder a try to select an attractive, eye-catching resume format that provides excellent framing for your qualifications, no writing needed.

2. How do you highlight soft skills on a client service specialist resume?

Your soft skills are the foundation of your job. To present them in your resume, use your work history and professional summary to talk about how your customer service capabilities were instrumental in meeting and exceeding customer expectations. This can often lead to customer loyalty, repeat business, or higher sales. If you were able to demonstrate impact on the bottom line through your customer service abilities, include them in your achievements.

3. How do you describe achievements on your client service specialist resume?

Achievements are a great way to make your resume stand out by showing how you’ve delivered outstanding results throughout your career. Those results are what make up the bulk of your achievements; each achievement should be a one-sentence bullet that uses powerful language and engaging action verbs to discuss your positive impact on the business.

Achievements can include outperforming goals for call times in a call center environment, or they can include building relationships with VIP customers recognizable to potential employers by name. Look for metrics that can impress, and write them out as numerical values. For a little more inspiration, take a look at our client service specialist resume sample.

4. How many bullet points do you include with each job in a client service specialist resume?

Try to stay in the range of six to eight bullet points per job, fewer if possible. You really only need the maximum of eight on your most recent job. Anything older you can trim down to fewer bullet points. Eliminate repetitive information from one job to the next, and focus only on what makes each job completely unique. Call out your achievements, and cut out anything that doesn’t add value.

5. How should you present software knowledge on a client service specialist resume?

Software knowledge can be essential in a client services role, whether you’re working with general office software, customer relationship management systems, or proprietary order management systems. You may not want to actually call out software names for proprietary systems, but you can still mention that you’re great at order taking and data entry in online systems.

Otherwise, make brief mention of using your technical skills in context at work. Pepper a few into your list of skills. You won’t need many, but use what few are essential to good effect as we did in our client service specialist resume sample.


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Resume Text



Brandi Geller

100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234

brandigeller@example.com

 



Summary


Attentive Client Service Specialist who can work client accounts as well as customer service. Adept at maintaining strong client relationships, enhancing the client experience and negotiating with clients who have fallen behind in their payments. Specializes in wholesale and distribution organizations.

 



Highlights



  • Excellent client communication and negotiation skills

  • Very strong ability to utilize a variety of computer platforms

  • Works very well in a team environment

  • Dedicated to creating the best possible customer experience

  • Exceptional team building skills

  • Always maintains a positive and professional attitude

 



Work Experience


September 2011 to February 2015 Wishham Incorporated – New Parkland, CA Client Service Specialist

  • Assisted accounts receivable in developing ways to collect on past due accounts.

  • Often acted as the liaison between manufacturers and clients during extreme situations.

  • Helped to draft several customer service policies that increased customer satisfaction dramatically in only eight months.

October 2005 to September 2011 Theo Corporation – New Parkland, CA Client Service Specialist

  • Collaborated with marketing group to develop several new ways to present marketing co-op opportunities to customers.

  • Assisted in organizing a quarterly vendor fair that allowed customers to talk to the sales team.

  • Created a customer service metrics collection system that was eventually modified by the executive team and is still used by the company today.

June 1997 to October 2005 Planet Incorporated – New Parkland, CA Client Service Specialist

  • Often sat-in on client meetings to get an idea as to what clients expected from the business relationship.

  • Worked closely with management to devise customer service methods that empowered customer service associates and increased customer satisfaction.

 



Education


1997 Yellow Community College, New Parkland, CA Associate's Degree, Customer Administration

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