Resume Templates: Customer Care Consultant

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Resume Templates: Customer Care Consultant


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Emily Jones

100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234

example-email@example.com

 



Summary


Customer Care Consultant skilled in handling the needs of customers and informing them of the products and services currently available. Adept at working with clients both over the phone and in person, preparing documents when customers place orders and training customer service workers. Specialize in remaining updated with the current technology used in retail and manufacturing settings.


Highlights




-Customer service

-Good listener

-Strong communicator

-Attention to detail

-Team leader

-Organized

-Upselling


Work Experience


September 2012 to January 2015 Big Blue Box Shops-New Cityland, CA Customer Care Consultant

-Responsible for training new customer service representatives and working with the customer service department to meet the needs of new customers

-Worked with more than 50 customers a day in the customer service department to help them find solutions to problems they experienced with the company


February 2010 to August 2012 Flowers Inc.-New Cityland, CA Customer Care Consultant

-Created a loyalty program that let customers receive points for placing orders that led to an increase in sales of more than 10 percent over the first six months

-Responsible for finding new vendors capable of providing the supplies needed to make floral arrangements and other products for customers


June 2008 to January 2010 Elite Manufacturing-New Cityland, CA Customer Care Consultant

-Increased overall customer satisfaction by more than eight percent

-Responsible for speaking with customers over the phone and in the office to help them purchase products and determine the products they needed


 



Education


2008, University of California, New Cityland, CA Bachelor of Science, Human Resources

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