Resume Templates: Customer Care Specialist

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MARY-JO DOUGAN
8983 Firebrand Road, Trenton, NJ 08109 C: (215) 999-9999 | mjdougan@coldmail.com


PROFESSIONAL SUMMARY
Customer-oriented healthcare administrative professional with over 10 years of experience in healthcare/corporate laws, benefits administration, carrier relations, and information systems. A customer care specialist with expertise in improving client satisfaction, quality assurance, and office administration enabling a company to increase production and profitability. A team player seeking to leverage background into a healthcare administration role with a progressive organization.


CORE QUALIFICATIONS
Staff training and development Budgeting and reporting HR functions Confidential document control Inventory control Client relations Purchasing Billing


EXPERIENCE
02/2008 to Current Customer Care Specialist Xerox HR Solutions LLC Cherry Hill, NJ Streamline operational efficiencies, identifying in-house support resources and tracking case information to ensure global quality/departmental SOP compliance. Enhance customer satisfaction ratings, liaising with technical support and development team members to communicate and resolve issues through completion. Aid senior leadership during executive decision making process, coordinating global interaction between staffs and third party vendors to update and communicate case documentation. Ensure successful implementation and renewals, partnering with clients, vendors, carriers, and international departments for data collection and analysis. Increase accounting proficiencies, executing analysis, research, and management of day-to-day billing cycle to ensure 100% accuracy. Maximize revenues, managing quality process control procedures to eliminate downtime. Achieve operational goals, identifying problems from data analysis to implement process improvements for profit opportunities. Seasonal Small Business Owner Green Meadows Landscaping and Design Philadelphia, PA Boosted operational efficiencies, developing organization systems for records, reports, and documents. Eliminated discrepancies, accurately managing the budget, payroll, supply inventory control, vendor relations, and deliveries. Strengthened customer satisfaction ratings while resolving up to 10 estimate and appointment inquires/day.


08/2005 to 12/2011


Trina E. FOX

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