1234 Fake Lane, MA, 99999, Cell:000-000-000, email@example.com
Results-driven professional with 20+ years of experience overseeing financial processes, client relations initiatives, and staff development in hospitality and accounting environments. Maximize accuracy of fiscal processes through strategic process improvements and by preparing and reviewing accounts payable/receivable. Drive high quality standards to exceed guest expectations and ensure business development. Open and clear communicator with demonstrated vision and disciplined execution. Looking to leverage diverse experience with recent education in medical administration and billing/coding in a new role within the healthcare industry.
Customer Service and Hospitality Swiftly mediate volatile guest situations and conflicts to ensure retention and drive business sustainability. Appropriately manage guest services encompassing reservations, lost items, gift donations, employee complaints or compliments, and other general information to forge strong customer satisfaction. Ascertain specific guest needs to create a truly unique experience securing referrals and repeat patronage. Effectively interface with multi-cultural clients and professionals of all levels professionally by leading hospitality operations with a customer-centered approach. Billing/Invoicing Experience Prepare all billing statements, post accounts receivables, and process cash and credit card payments. Methodically developed an innovative new filing system, increasing efficiency, and subsequently leading to company-wide implementation. Created and enabled a new method to improve invoice payment accuracy resulting in reduced invoice errors and processing time. Thorough knowledge of medical billing procedures with familiarity of medical terminology, claims submissions, and insurance guidelines. Administrative Expertise Plan meetings such as executive committees, ownership meetings, and round-tables by drafting agendas, supplying advance materials, monitoring costs and time lines, and employing proactive follow-up. Manage and disseminate all reports, presentations, correspondence, spreadsheets, and departmental organizational charts. Design and maintain electronic and paper file systems focused on enhancing efficiency and productivity. Manage the daily calendar for General Manager and Resident Manager. Define meeting deliverables, utilize keen resource allocation, and monitor task status in conjunction with proposing solutions to challenges. Routinely coordinate and prioritize work flow to establish optimal administrative, customer service, and executive support. Team Leadership and Mentoring Successfully balance multiple roles including management, guest services, employee relations, training and development, billing, and reception. Mentor and train administrative assistant staff of 14, providing on-site training for new team members. Manage all office operations and activities, consistently ensuring a seamless operation.