Resume Templates: Customer Relations Manager

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MARTY DOE
1234 Null Street, New York City, NY 11111 Cell: (111) 111.1111 Email: nobody@fakeaccount.com


PROFESSIONAL SUMMARY
Outgoing and energetic professional with a successful record in challenging positions. Extensive experience in improving customer service relationships and managing highdollar financial transactions. Proven ability to establish and achieve professional and business objectives. Excel in identifying client needs and creatively solving problems. Excellent communication, interpersonal and leadership skills; an adept listener with a positive demeanor.


CORE QUALIFICATIONS
Customer service Training and development Relationship management Administrative skills Cash and transaction management Curriculum design Microsoft Office


EXPERIENCE
01/2013 to Current Cashier (Part-Time) Kohl’s Department Store Saratoga Springs, NY Handle all cash and credit card transactions in a department store environment. Balance cash draw at close of shift. Provide patrons with exceptional customer service and a friendly demeanor to ensure retention. Recommend, cross-sell, and upsell products. 01/1990 to Current Lead Mutuel Teller (Part-Time) Saratoga Casino and Raceway Saratoga Springs, NY Sell and cash mutual tickets. Balance daily cash drawer with a starting balance of ~$100,000. Maintain change bank and complete all required paperwork. Train and mentor junior staff members. Cultivate and enhance patron relationships. Resolve problems, and accurately answer inquiries. Perform additional duties and responsibilities as assigned. 01/1988 to Current Mutual Mini Dealer (As-Needed – Summers) New York Racing Association Saratoga Springs, NY Exceptional performance and achievements recognized with a Distinguished Service Award. Sell and cash mutual tickets. Balance daily cash drawer with a starting balance of ~$36,000. Maintain change bank and complete all required paperwork. Cultivate and enhance patron relationships.



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