1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email: firstname.lastname@example.org
Highly driven professional with over 5 years in the service industry seeking to leverage education and experience to take next career step with a respected financial institution. Skilled in providing exceptional customer service and promptly resolving issues to drive retention and satisfaction goals while capturing revenues. Strong business administration, accounting and finance, and marketing acumen combined with the ability to work in collaborative environments to sustain business operations.
Business Administration Financial Analysis Customer Relations Strategic Marketing Business Development Problem-Solving June 2014
Diploma : Advanced Business Management Brighton College – Vancouver, BC
Customer Relations Experience Gained insight into relationship between customer relations and marketing; analyzed how marketing campaigns influence customer retention and satisfaction. Continuously provide exceptional customer service as a cashier by recommending new products for purchase, and promptly resolving an issues and complaints. Implement strategies to strengthen relationships with customers to improve retention; ensure product and service offerings meet organizational quality standards to provide high-level service to customers. Marketing Experience Overviewed marketing concepts and their application to diverse organizations and services. Defined and investigated controllable/uncontrollable elements of marketing, strategic planning, market characteristics, research techniques, market segmentation, and target market selection. Examined barriers to entry within marketing and influence of business development strategies on organizations focused on international objectives. Accounting Experience Prepared, analyzed, and interpreted financial systems, records, reports, and statements to evaluate business health and facilitate decision-making; examined accounting from practical and theoretical perspectives. Studied basic principles of financial valuation including monetary time-value and risk/return tradeoffs. Developed tools to perform quantitative analysis of corporate/individual financing and capital budgeting decisions.
A&W Restaurant, Burnaby, BC, 11/2010 Current Burger King, Burnaby, BC, 6/2009 11/2010 Cashier Promote, recommend, and upsell products to capture maximum revenues and increase profitability. Investigate and resolve customer issues/complaints to ensure satisfaction and retention. Accurately calculate sales totals and process payment transactions; balance cash floats and tills during shift changes and at close of day. Count and organize inventories and supplies; reconcile orders against available product/stock.