Resume Templates: Customer Relationship Manager

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John Smith
1234 Street, City, NY 99999 Cell: 012-345-6789 – email@address.com


Professional Summary
High-energy manager successful in building customer rapport and delivering effective results for bottom-line impact. A resourceful team leader and player with experience in executing solutions, achieving goals, and managing processes. A forward thinker seeking to leverage background into a buyer or management role with a progressive organization.


Core Qualifications
Strategic account development Team building expertise Relationship selling Account management Product training and placement Conflict management Confidential document control Branding


Professional Value Offered
Customer Relationship Management Boosted customer service ratings by 10%, developing rapport and improving work flow. Monitored customer satisfaction ratings, drafting daily reports for senior leadership team to aid in executive decision making. Prevented key account loss, researching and resolving client conflicts within tight time constraints. Bolstered client rapport processes, conducting market research surveys to identify service issues/customer needs. Ensured client record 100% accuracy, managing document control. Sales Exceeded monthly sales quotas for 12 consecutive months. Increased customer retention, executing flawless service delivery and problem resolution. Implemented SOPs, maximizing revenue/profit margins.


Work History
Management Trainee March 2013 to May 2014 Hertz Corporation Maplewood, NJ Intern June 2010 to August 2010 NJ Scholars-Newark Urban Enterprise Zone Newark, NJ


Education
Bachelor of Science : International Business International Business, 2012 New Jersey Institute of Technology Newark, NJ Associate of Science : Business, 2009 Essex County College Newark, NJ


Jane Doe

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