1 North Pole, California, 99999 | H:111-222-3333 | C: 444-555-6666 | firstname.lastname@example.org
Client-centric, multifaceted customer service / call center professional with extensive experience in achieving exemplary levels of client service and satisfaction. Customer service, team and goal orientation enhanced by a sense of urgency. Strong organizational and follow-through skills with an emphasis on details. Bring an uncompromising approach to client satisfaction. Excellent communication skills, with a natural ability to build strong, trusting relationships with clients at all levels. Superior troubleshooting, problem solving and conflict resolution attributes; exceptional focus and follow-through abilities with a record of increasing efficiency and productivity. Tactful team player who thrives within client-conscious environments.
Customer Service Conflict Resolution Problem Solving Negotiation Skills Call Center Operations Multi-Line Phone Proficiency General Administration Auto Dialer System
Exceeded customer satisfaction target for 12 consecutive months. Strong knowledge of Fair Debt Collection Privacy Act (FDCPA).
03/2013 to 06/2014 Customer Service Representative Advance America Richmond, VA Assisted with collecting past due, NSF and write-off accounts. Maintained accurate cash controls while performing daily balance customer transactions. Ensure inclusion of all required documentation in customer files. Handled data entry and cash handling with highest degrees of accuracy and attention to detail. Collections Representative 3 Step Collections Richmond, VA Negotiated and set up payment plans with customers. Assist with collecting pre-write off, NSF and non-pay accounts. Created and organized daily list of qualified customer call backs. Call Center Representative JC Penney Catalog Center Midlothian, VA Maintained high levels of productivity, quality and customer satisfaction Assisted customers in shopping and placing orders. Supported development of call center’s operations as well as quality and training processes. Customer Service Lead Winn-Dixie Richmond, VA Increased customer confidence and loyalty by providing accurate, fast, and friendly customer service. Resolved customer concerns or escalated to appropriate level of management. Diploma: Medical Billing and Coding, Centura College, Richmond, VA Certificate: Nurse Aide, Lucy Corr Village, Chesterfield, VA HIPPA and First Aid / CPR Certified
10/2010 to 03/2013
10/2003 to 03/2010
10/2001 to 10/2005