Resume Templates: Customer Service Advisor Resume

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Resume Templates: Customer Service Advisor Resume


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Marissa Crase 100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234

example-email@example.com

 



Summary

Capable Customer Service Advisor who can provide thorough customer satisfaction assessments and dedicated customer assistance. Proficient at implementing strategic plans to improve customer satisfaction, coordinating interdepartmentally to facilitate communication and comprehensive service, and providing solutions for customer complaints. Specialize in combining customer satisfaction assessment with statistical analysis to improve company and public interrelations.



Highlights



    • Customer service plan implementation
    • Demographic analysis
    • Customer satisfaction assessment
    • Problem solving
    • Financial impact analysis
    • Teamwork oriented
    • Committed

 



Work Experience

June 2009 to November 2014 Cityland Manufacturing–New Cityland, CA Customer Service Advisor
• Provided solutions to customer problems and implemented plans to prevent future recurrence of certain problems
• Completed customer analysis to determine reactions to certain public promotions and community relations
• Analyzed the successes and failures of previous campaigns, drew conclusions and applied to future affairs plans May 2004 to July 2009 Cityland Merchandising–New Cityland, CA Customer Service Advisor
• Advised management on the status and progression of public affairs policies and proposed changes
• Coordinated with the marketing department to facilitate unified public campaigns
• Completed financial impact analyses on public affairs policies and implemented a new strategic plan May 2000 to April 2004 Cityland Automotive–New Cityland, CA Customer Service Advisor
• Conducted research and analysis on customer demographics
• Assessed customer service quality and implemented strategic customer service plans to remedy any strategic problems
• Responded to customer queries and complaints and provided expedient solutions to problems

 



Education

1999 Oregon State University Bachelor of Science in Marketing

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