Resume Templates: Customer Service Assistant


11234 Green Street, Los Angeles, CA 99999 Home: 012-345-6789 – Cell: 012-345-6789 –

Efficiency-conscious, emerging Human Resources Professional with extensive experience including HR, business administration, organizational leadership, financial operations, employee development and team building. Track record of providing the highest caliber of strategic development and administrative oversight to administrative / HR programs, services, and initiatives. Exceptional ability to introduce and streamline benefit programs to attract clients / employees, improve retention and compliance rates, increase efficiency, facilitate growth and reduce costs. Consistently deliver projects within budget under the tightest deadlines. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating HR requirements into operational solutions to achieve company performance goals and targets.

Human Resources Organizational Management Problem Solving Financial Management Regulatory Compliance Strategic Planning Administrative Leadership Performance Management Training Management Team Building/Leadership Procedure Development Relationship Management

Customer Service Assistant June 2010 to August 2011 Union Capital Markets Limited Lagos, Nigeria Delivered highest levels of customer service and guaranteed positive customer experiences by resolving all customer complaints in a timely and accurate manner. Responded to general inquiries from members, staff, and clients. Processed customer buy / sell order of stocks or shares, by using available systems, and complying with applicable procedures. Provided advice and information to customers regarding purchase or sale transactions. Ascertained requirements in identifying long-term solutions. Executive Assistant to the CEO February 2007 to June 2010 Union Capital Markets Limited Lagos, Nigeria Planned, co-ordinated and ensured compliance with CEO’s schedule. Organized meetings and calls and arranged materials, meeting rooms and refreshments. Collaborated with other administrative team members, human resources and finance department on special projects and events. Provided logistical support to visiting executives in coordination with other executive assistants. Created and maintained computer- and paper-based filing and organization systems. Approved travel expenses and reimbursement requests. Maintained confidential information, while providing sound and timely advice in a professional manner. Updated petty cash and expense spreadsheets using Excel functions and calculations. Screened calls, e-mails, posts and correspondence. Received clients and visitors at all levels of seniority. Maintained travel schedules, including the bookings and co-ordination of travel for CEO. Developed and managed third-tier resolution process to resolve customer retention team issues. Served as CEO’s professional representative to executive clients, investors and board members.