23 Good Times Way, Accord, NY 12404 Home: (845) 777-7777 – firstname.lastname@example.org
Client-centric, multifaceted customer service professional, with extensive experience in achieving exemplary levels of client service and satisfaction. Diverse professional development, including customer service and support, sales development, marketing, business development, problem resolution and client relations. Customer service, team and goal orientation enhanced by a sense of urgency. Strong organizational and follow-through skills with an emphasis on details. Bring an uncompromising approach to client satisfaction. Excellent communication skills, with a natural ability to build strong, trusting relationships with clients at all levels. Superior troubleshooting, problem solving and conflict resolution attributes; exceptional focus and follow through abilities with a record of increasing efficiency and productivity. Tactful team player who thrives within client-conscious environments.
Customer Service Standards Service Solutions Expert Problem Solving Client Relations Troubleshooting Organizational Skills Product Knowledge Communication Skills Telecommunications Task Management Data Integrity Goal Attainment Conflict Resolution Sales Development
Received numerous awards for sales generation and provision of exemplary customer service.
Customer Service and Sales Associate July 2000 to July 2010 Verizon Communications Kingston, NY Provide highest levels of customer service, while ensuring attainment of company-defined sales targets. Liaise closely with customers to resolve account issues, ascertain requirements, recommend and sell company products and services, and drive repeat business. Resolve customer problems in timely and professional manner, Ensured orders and adjustments were accurate and complete, and followed up promptly on any commitments made during contact. Met established productivity and conduct standards such as customer satisfaction, revenue generation (sales), call handling time, order quality, billing accuracy and attendance. Performed additional duties and tasks as required.
Associate of Arts : Liberal Arts and Sciences Humanities and Social Sciences Dutchess Community College Poughkeepsie, NY Received both Dean’s List and Academic Citation Honors