Resume Templates: Customer Service Management


John Doe
1234 Fake Lane, MA, 99999, Cell:000-000-000,

Professional Summary
Customer-oriented and dependable service professional with over 25 years of of experience, driven to provide guests with exceptional service and genuine hospitality. Highly reliable team player with expertise at excelling, prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Organized and resourceful professional seeking to leverage background into a hospitality, restaurant management or customer service role with a progressive operation.

Core Qualifications
Scheduling Accounts payable and receivable Customer relations Data management Bookkeeping Payroll Staff training and development Inventory control

Professional Value Offered
Administrative Proficiencies Mitigated risk, supporting quality assurance program for corrective action and process improvement implementation. Raised operational efficiencies, managing client goals through completion. Elevated customer satisfaction ratings, quickly resolving issues. Strengthened operational efficiencies and traceability, developing organization systems for contracts, records, sales reports and agendas. Automated office operations, managing client correspondence, record tracking, and data communications. Executed on-time, under-budget project management on complex issues for senior leadership. Hospitality Proficiencies Managed high-volume operations with over 70 employees while servicing 6,000 weekly guests. Eliminated overstock expenses, monitoring weekly inventory control counts to ensure optimal food/beverage stock. Boosted employee moral and decreased turnover, creating service incentive programs to reward staff for increasing up-selling revenue. Reduced process lags, cross-training employees to handle multiple duties. Negotiated with vendors to gain optimal pricing strategy. Ensured organizational efficiency, conducting pre-shift meetings to eliminate knowledge gaps. Secured positive customer dining experiences, executing effective quality assurance practices.