Angela Horton 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Pleasant Customer Service Representative who understands the importance of maintaining balance between customer needs and company profit. Adept at negotiating resolutions to customer issues, diffusing irate customers and suggesting add-on sales for repeat customers. Specializes in auto parts and auto service.
Exceptional computer and Internet skills
Able to develop strong rapport even with difficult clients
Utilizes company policies in every situation
Understands even the most complex instructions
Maintains a professional attitude and demeanor at all times
Very reliable team player
May 2010 to February 2015 Tim’s Auto Parts And Service – New Parkland, CA Customer Service Representative
Part of a select team that dealt only with larger repeat customers on all issues.
Assisted in developing some policies that were followed in regards to larger clients.
Sometimes asked to act in a supervisory capacity on special projects or special situations.
June 2005 to May 2010 William Auto Service – New Parkland, CA Customer Service Representative
Assisted in monitoring number of incoming calls and recommending actions to help take care of busy times of the day.
Often asked to intervene with difficult customers, especially for newer representatives.
Was regularly requested as a customer service solution by many of the company’s more significant clients.
July 2000 to June 2005 Gorge Parts – New Parkland, CA Customer Service Representative
Part of a team responsible for fielding all incoming customer service calls from customers from the Northwestern United States.
2000 Halliday Senior High School, New Parkland, CA High School Diploma
Customer Service: 855.213.0348 Mon-Fri 8AM-8PM CST, Sat 8AM-5PM CST, Sun 10AM-6PM CST