1234 Fake Lane, MA, 99999, Cell:(000)-000-0000, firstname.lastname@example.org
Results-driven clerical and administrative professional with Master’s degree and over five years’ experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management and customer relations skills. Superb multi-tasker able to handle multiple projects at once and consistently meet deadlines.
MS Office suite Record management Database and office administration Report generation Client relations Interpersonal skills Document management Accounting principles
Relevant Professional Experience
Customer Service Support Successfully answer and direct an average of 200 customer phone inquiries per day to the appropriate staff member or department. Champion high levels of customer satisfaction by securing focal contact lead and thus increased levels of resolution. Provide professional customer service to internal and external customers, resolving customer issues in an efficient and prompt manner. Maintain customer rapport, processing merchandise returns and issuing store credits. Convert 9 of 10 customers into card-holders, offering credit applications to boost bottomline revenue. Database Management Improve client data retention by entering data from paper files into a comprehensive database for easier reference. Standardize work flow prioritization, project management, productivity and performance management, interpersonal and communication skills, time management, organizational and document writing. Develop and maintain spreadsheets for weekly and monthly reimbursement and cost estimate reports, monitor timescales and resources used for each project, and accurately provide status information on multiple projects to personnel. Department Support Manage office when field personnel are absent and assist coworkers with preparing correspondence to better streamline operational efficiencies. Provide extensive clerical support to project supervisors resulting in the highest performance evaluation rating for office. Refine clerical and customer service skills to better aid in office functions and eliminate incompetent time gaps. Automate office operations by effectively fielding phone calls, copying documentation, scheduling, correspondence, record tracking, office communications and intermittent personnel management. Foster administrative skills, managing receptionist area, greeting visitors, dispersing mail, and responding to telephone and in-person requests for information.