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Melinda Lavina 100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Experienced Telemarketer displaying an extensive knowledge of the telemarketing field by ably utilizing seasoned people skills. Comprehensive understanding of state and federal telecommunications regulations concerning phone solicitations. Adept at establishing productive dialogs while achieving defined goals and calling campaign objectives.
June 2012 to Present Client Solutions–New Cityland, CA Experienced Telemarketer
• Present contacts with details of new products and client services.
• Courteously respond to questions and provide additional information as requested.
• Participate in both in-bound and out-bound calling campaigns.
• Take part in special campaigns requiring a bit more discretion and tact.
• Confirm that contact information is accurate.
• Train and mentor new hires as directed by management. November 2007 to May 2012 Credit Services Center–New Cityland, CA Experienced Telemarketer
• Contacted customers about delinquent accounts.
• Arranged for more appropriate call-back times with supervisor approval.
• Made efforts to set-up mutually agreeable payment arrangements.
• Remained calm when dealing with agitated or aggressive callers.
• Contacted existing customers to offer services such as fraud and identity protection. March 2005 to November 2007 New Cityland Call Center–New Cityland, CA Experienced Telemarketer
• Kept detailed records of calls, results and basic contact info.
• Delivered prepared scripts in a way that was natural and conversational.
• Participated in commercial and non-profit calling campaigns.
• Conducted market surveys and performed seasonal political calling.
• Ensured that legal disclaimers were read and placed contacts on do-not-call list as requested.
2005 Riverside Community College, New Cityland, CA Associate’s Degree, Marketing
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Summary
Experienced Telemarketer displaying an extensive knowledge of the telemarketing field by ably utilizing seasoned people skills. Comprehensive understanding of state and federal telecommunications regulations concerning phone solicitations. Adept at establishing productive dialogs while achieving defined goals and calling campaign objectives.
Highlights
• Permanent awareness of customers’ rights
• Solid interpersonal and communications skills
• Demonstrated knowledge of marketing tactics and sales techniques
• Proficient in the use of basic computer and software applications
• Detail
• oriented and meticulous in the execution of assigned duties
• Remarkable ability to de
• escalate conflicts and seek productive resolutions
Work Experience
June 2012 to Present Client Solutions–New Cityland, CA Experienced Telemarketer • Present contacts with details of new products and client services.
• Courteously respond to questions and provide additional information as requested.
• Participate in both in-bound and out-bound calling campaigns.
• Take part in special campaigns requiring a bit more discretion and tact.
• Confirm that contact information is accurate.
• Train and mentor new hires as directed by management. November 2007 to May 2012 Credit Services Center–New Cityland, CA Experienced Telemarketer
• Contacted customers about delinquent accounts.
• Arranged for more appropriate call-back times with supervisor approval.
• Made efforts to set-up mutually agreeable payment arrangements.
• Remained calm when dealing with agitated or aggressive callers.
• Contacted existing customers to offer services such as fraud and identity protection. March 2005 to November 2007 New Cityland Call Center–New Cityland, CA Experienced Telemarketer
• Kept detailed records of calls, results and basic contact info.
• Delivered prepared scripts in a way that was natural and conversational.
• Participated in commercial and non-profit calling campaigns.
• Conducted market surveys and performed seasonal political calling.
• Ensured that legal disclaimers were read and placed contacts on do-not-call list as requested.
