Resume Templates: Guest Services Agent


Shane Dough
123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email:

Dedicated customer service professional with more than nine years’ combined experience in sales, hospitality, and operations management. Skilled in consultative sales, team leadership, and administration. Seeking to leverage diverse background and experience to take next career step with an organization that values hard work and demonstrated ability to foster relationships with individuals and businesses.

Customer Service Data Entry Operations Management Retail Sales Case Management Conflict Resolution

Guest Services Agent November 2012 to Current Peppers Broadbeach Broadbeach, Queensland Provide 100% guest satisfaction by providing friendly and efficiently hospitality and exceeding guest expectations. Enhance guest experience by offering updated rooms and high-level services. Interact with guests to define needs, resolve conflicts, and create lasting relationships. Assist guests at front desk during throughout out their stay, including check-ins and check-outs. Promote hotel services and adhere to credit/inventory control processes to maximize revenues and cash flows. Cooperate with colleagues to complete assigned duties and meet hotel objectives. Analyze existing operations and provide recommendations for continuous improvement of housekeeping functions. Personal Care Assistant July 2013 to March 2014 Nerang Nursing Centre Nerang, Queensland Assisted individuals to complete day-to-day activities at a residential aged care facility. Provided adjunct care by providing residents ice packs, heat treatments, and other treatments and interventions. Monitored vital signs; recorded intake and output information, mood changes, and mobility. Accurately completed forms, reports, and logs. Collaborated with treatment teams to plan and provide individualized care services. Increased patient positive feedback score by 50%. Work Inter-Exchange Administration Volunteer June 2008 to May 2011 FSG Australia Supported program initiatives by building relationships with disabled and disadvantaged individuals and community outreach agencies. Counseled individuals and provided encouragement on positive living. Assisted individuals to access government benefits and community resources. Managed and maintained individual cases and files; archived and updated active files. Cashier, Sales Associate August 2009 to November 2010 Fashion Fair Gold Coast, Queensland Facilitated customer orders, processed payments, and recorded sales transactions. Reconciled daily cash accounts to evaluate sales performance; managed and maintained daily, weekly, and monthly sales reports and transactions records. Assisted customers by addressing inquiries regarding products and purchases.