Attentive Guest Services Associate who works hard to make sure that every guest feels appreciated. Adept at organizing guest events, delivering premium customer service and generating a unique customer experience. Specializes in resorts and large hotels.
Exceptional customer negotiation and communication skills
Very strong computer software abilities
Enjoys being part of a group that works well together
Excellent organizational skills
Reliable employee who rarely takes an unscheduled day off
Works hard to see smiles on guest's faces
July 2009 to February 2015 Jazz Resort and Casino – New Parkland, CA Guest Services Associate
Worked the concierge desk on busy days helping customers check in and giving them important information about the area.
Organized weekend events for guests that were always well attended.
Often answered incoming reservations calls to talk to repeat guests and get their input on issues with the resort.
January 2005 to July 2009 Happens Hotel – New Parkland, CA Guest Services Associate
Worked the front desk during busy days to take guest calls and handle guest issues.
Made outbound calls to repeat guests to do guest surveys and try to get reservations.
Set up the outdoor concierge kiosk which wound up being very popular with guests.
June 1996 to January 2005 Parkland Resort – New Parkland, CA Guest Services Associate
Greeted new guests and often set up new guest promotions during weekend dinners.
Designed several games and activities for guests, especially around the holidays.
1996 Traffer Community College, New Parkland, CA Associate's Degree, Hospitality