Resume Templates: Guest Services Associate

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Resume Templates: Guest Services Associate


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Douglas Land

100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234

dougland@example.com

 



Summary


Attentive Guest Services Associate who works hard to make sure that every guest feels appreciated. Adept at organizing guest events, delivering premium customer service and generating a unique customer experience. Specializes in resorts and large hotels.

 



Highlights



  • Exceptional customer negotiation and communication skills

  • Very strong computer software abilities

  • Enjoys being part of a group that works well together

  • Excellent organizational skills

  • Reliable employee who rarely takes an unscheduled day off

  • Works hard to see smiles on guest's faces


 



Work Experience


July 2009 to February 2015 Jazz Resort and Casino – New Parkland, CA Guest Services Associate

  • Worked the concierge desk on busy days helping customers check in and giving them important information about the area.

  • Organized weekend events for guests that were always well attended.

  • Often answered incoming reservations calls to talk to repeat guests and get their input on issues with the resort.


January 2005 to July 2009 Happens Hotel – New Parkland, CA Guest Services Associate

  • Worked the front desk during busy days to take guest calls and handle guest issues.

  • Made outbound calls to repeat guests to do guest surveys and try to get reservations.

  • Set up the outdoor concierge kiosk which wound up being very popular with guests.


June 1996 to January 2005 Parkland Resort – New Parkland, CA Guest Services Associate

  • Greeted new guests and often set up new guest promotions during weekend dinners.

  • Designed several games and activities for guests, especially around the holidays.


 



Education


1996 Traffer Community College, New Parkland, CA Associate's Degree, Hospitality

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