Resume Templates: Insurance Customer Service Representative

Resume Templates: Insurance Customer Service Representative

Amy Koehler 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 amykoehler@example.com

Summary

Dedicated Insurance Customer Service Representative who works hard to retain clients and preserve repeat business. Adept at negotiating with clients, handling client issues and increasing client satisfaction. Specializes in consumer and small business policies.

Highlights

  • Consistently maintains the highest customer satisfaction ratings in the company
  • Able to work as part of a team or individually
  • Excellent computer software capabilities
  • Comfortable working with irate customers
  • Excel in developing solutions that benefit the company and the customer
  • Has developed some ability to train other employees

Work Experience

October 2011 to February 2015 Allbreak Insurance – New Parkland, CA Insurance Customer Service Representative

  • Worked hard to retain the highest customer satisfaction level for four consecutive months.
  • Was often asked to help handle calls with particularly angry clients.
  • Spent time developing innovative solutions to customer issues that would be used by other representatives.

February 2005 to October 2011 UpState Insurance – New Parkland, CA Insurance Customer Service Representative

  • Worked with sales and claims to develop more effective customer service solutions.
  • Part of a group awarded for raising the entire customer service satisfaction level to a record point for an entire year.
  • Received more customer compliment letters on one year than anyone else had ever received before.

June 1999 to February 2005 GALCO Insurance – New Parkland, CA Insurance Customer Service Representative

  • Took incoming calls from customers from all over the country and worked with customer to resolve each issue.
  • Helped to train sales associates on the finer points of customer service.

Education

1999 Peter Community College, New Parkland, CA Associate’s Degree, Business

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