Application Support Analyst CV Example

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A CV gives you an opportunity to show potential employers the skills and experiences you have that could help you succeed in the positions they are trying to fill. Because this document should be packed with information, it is important you create something that is both engaging and professional-looking. You may want to include up-to-date contact information, a professional summary, your work history, your education, a list of skills, and your interests and hobbies. Look at the application support analyst CV example and tips to get an idea of the format you should use for your own document.


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Philippa Jones

1790 Gwinnet Road, Albuquerque, New Mexico 11111

E: jones.philippa@anymail T: 555-789-6543

Professional Summary

Expert in application support analysis with five years of experience in the field. Committed to providing a pleasant experience for business application users. Excel at working with databases, SQL, UNIX, and Solaris. Able to keep a level head even when a problem is more difficult than initially expected. Dedicated team player willing to collaborate with coworkers to fix problems and complete projects in a timely manner.

Skills
  • Familiar with SQL and many other computer programs.
  • Excel at solving complex problems by identifying the issue and developing and implementing a solution.
  • Strong communication skills allow me to discuss complex issues with coworkers and explain technical jargon in an easy-to-understand way for customers.
  • Creative thinker able to come up with a wide variety of solutions to the same problem.
  • Good time management ensures I finish projects by associated deadlines even if I have multiple tasks going on at the same time.
Work Experience
Application Support Analyst
April 2014 – Present



  • Design software applications training programs for employees so they will be better equipped to help the end users.
  • Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently.
  • Implement improvements to reduce the bugs and common problems had by users.
  • Lead teams of five analysts to resolve complex technical issues.


Junior Application Support Analyst
February 2012 – April 2014



  • Collaborated with other application support analysts to maintain the safety of data within applications.

  • Worked independently to resolve complex issues.

  • Improved system stability, reliability, and performance by 27 percent through the implementation of new troubleshooting procedures.

  • Reviewed the impacts of business processes on the applications.


Network Technician
April 2009 – February 2012


  • Configured security settings both for business groups and individuals to ensure each customer had access to the appropriate part of the network.
  • Used diagnostic testing equipment to test software and hardware for bugs and other problems.
  • Maintained records of network activity to increase security of the system.
  • Performed routine maintenance on networking components to ensure everything ran at 100 percent efficiency.

Education
Master of Science in Web Development
2012

University of New Mexico
Albuquerque New Mexico
Information Technology Infrastructure Library Intermediate Certification
2009

Five Point Enterprises
Albuquerque New Mexico
Hobbies and Interests

On my days off, you might find me enjoying a good book, playing a table-top game, playing video games, or watching a movie. I enjoy expressing my creativity through knitting, crocheting, and sewing. I currently make and sell animal-themed can coolers as a fundraiser for the local humane society.


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Application Support Analyst Must-Haves

What Does an Application Support Analyst Do?

Typically, an application support analyst is expected to keep systems running smoothly so business users have a good experience. You may have to fix applications or any incidents that disrupt the application service. Many organizations are looking for someone to help them maintain and manage their applications. It is important for you to have a strong understanding of business administration but also technical aspects. You may be expected to fix problems on a live application, which means troubleshooting will have to take place quickly. The environment for an application support analyst may be high stress. Because your role may be different at certain companies, your CV must highlight your technical abilities. Refer to the application support analyst CV example to learn what information is needed in your own document.

Tips for Creating a Great Application Support Analyst CV

Keep these tips in mind as you create a professional CV:

– Use the Professional Summary section as a snapshot of your history. Briefly discuss your past jobs related to application support. You may want to highlight your problem sensitivity, inductive reasoning, and deductive reasoning abilities.
– Put your work experience in a reverse chronological order. Remember, it is okay to include different positions within the same company to show your advancement. You do not have to include irrelevant experience that is over a decade old.
– While discussing your education is important, you may want to avoid including your high school learning. Instead, list relevant training, such as a Service Design certification, Bachelor of Science in Information Technology, or an advanced information technology course.
– Highlight your computer skills in the Skills section to better show employers your technical skills.
– Many employers want to find employees with similar values. Discussing your hobbies and volunteer activities is a good way to show off your personality. Avoid including any information too unprofessional, such as political views or religious affiliations.

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