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9476 Harrison Court, Columbia, SC 11111
E: Anna.Jones@anymail.com P: 555-555-8374
Outgoing, personable community management professional skilled at maintaining orderly operations in large apartment complex settings. Expert leader with a history of progressively increasing responsibility in community management positions, knowledge of local real estate, background in accounting, and experience collecting and processing rent payments. Able to manage current residents and promote apartment complexes to potential residents. Can-do attitude and excellent team player. High emotional intelligence and sensitivity to the needs of clients.
- Manage team of seven entry- and mid-level community managers and leasing assistants.
- Handle day-to-day operations in a 200-unit luxury apartment complex.
- Resolve 100 percent of escalated rent collection issues.
- Maintain a 98 percent tenant satisfaction rate for the apartment complex.
- Carry out regular inspections to identify maintenance issues and keep apartments safe and up-to-date.
- Attain considerable cost-savings with the implementation of a new accounting software.
- Processed maintenance requests from initial contact with resident to follow-up satisfaction survey.
- Worked with prospective residents and engaged with current residents.
- Assisted in lowering resident turnover and increasing renewal rate from 50 percent to 65 percent.
- Handled schedules of three other entry-level community managers on my team.
- Improved office filing practices and reduced resource waste by 50 percent.
- Managed front office and served as the face of the apartment complex for all individuals with leasing inquiries.
- Organized office files, including new tenant applications.
- Processed payments and kept detailed records of rent payment history.
- Planned and implemented new resident get-together events, resulting in an increase in positive online reviews about the apartment complex.
- Demonstrated ability to work effectively as part of a team to achieve key business goals.
Advanced marathoner active in the Southeast running/marathon scene. Strong interest in local history. Engage in volunteer work as downtown history tour guide once a month.
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Community Manager CV Must-Haves
What Does a Community Manager Do?
Community managers help manage the day-to-day operations of properties such as apartment complexes or rented houses or condos for a property management company. Duties of a community manager may include handling maintenance and upkeep of the rented units and collecting rent payments from tenants. Community managers may also do routine inspections of properties to indicate whether maintenance or repairs will need to be carried out. Community managers might also be involved with homeowners’ associations and may be responsible for residential or commercial properties. It is important that community managers have excellent communication skills and be able to provide top-notch customer service to potential and current tenants. Community managers also benefit from experience with accounting and understanding of laws governing their industry. Community managers might also be called property or apartment managers. Use the community manager CV example and highlight some of these skills in your own CV.
Tips for Creating a Great Community Manager CV
Writing your first CV for a community manager job? Be sure to use these tips:
– Do talk about any accounting and clerical skills you have in the Professional Summary section of your resume. In addition to these, you should include a few more job-specific skills as well as some information about soft skills, such as communication abilities.
– Don’t forget about numbers and metrics when writing your job history. Employers want to see hard evidence of what you have achieved in past community management positions, so use your bullet points to talk about how many units you managed, how many staff members you were responsible for, improvements you helped make to the renewal rate, and so on.
– Do talk about your personal hobbies. Resumes may not be an appropriate place to do this, but in CVs you can include information about things you like to do outside of work. Remember to stay away from potentially divisive topics like religion or politics in this section.
– Do include any internships or certifications related to community management. Information like this can be quite attractive to potential employers.