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1234 Circle Street, Lakewood, PA 11111
E: lpjohns@email P: 555-555-1212
Experienced passenger service agent with excellent customer service skills. Expert at ensuring travelers have a smooth experience, even when there has been a change in their plans. Proficient in database applications, multi-line phone systems, and point of sale software.
- Solve problems when faced with unexpected changes, such as weather-related delays or lost luggage.
- Advocate for passengers to help them get the assistance they need with boarding, rescheduling, or baggage claims.
- Deescalate tense situations as able.
- Ensure passenger needs are met when booking travel.
- Verify compliance with cruise operator rules regarding luggage size and weight.
- Maintain accurate passenger manifests and other records, and confirm accuracy of database entries.
- Balance cash drawer, and process cash, check, and credit card transactions with 100 percent accuracy.
- Managed client and supplier database, and implemented digitized filing system.
- Scheduled meetings with executives, suppliers, and other team members.
- Maintained inventory of office supplies for two sites.
- Facilitated office employee trainings.
- Coordinated office email communications.
- Arranged business travel for executives.
- Welcomed clients into the office and helped match them with the appropriate account representative.
- Managed multi-line phone system and PA system.
- Assisted students with enrollment and tuition issues, and answered phones.
- Solved technical and procedural problems along with a team of other students and staff members.
- Assisted customers in deciding which type of car wash they needed to purchase.
- Welcomed customers with a friendly demeanor, answered phones, and scheduled appointments.
- Processed payments, allocated tips to workers, balanced cash drawer, and prepared daily deposit.
- Kept lobby tidy and presentable.
- Opened and closed car wash office.
I enjoy all sorts of travel, especially adventure travel such as camping, hiking, and kayaking. One day I hope to complete a thru-hike of the Appalachian Trail. I also enjoy cooking, going on cruises, meeting people from all over the world, and learning about other languages and customs.
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Passenger Service Agent CV Must-Haves
What Does a Passenger Service Agent Do?
Passenger service agents work in a customer service role to assist passengers in various types of travel. This position may also be called reservation and transportation ticket agent or travel clerk. As a passenger service agent, your job will be to ensure that airline, train, boat, or bus passengers have tickets and that their bags are properly checked. You will sell tickets, confirm reservations, handle cash and credit card transactions, print and distribute boarding passes, answer questions in person and on the telephone, and make announcements over a PA system. You may also help passengers who need special accommodations or assistance with boarding. You will be flexible in your work availability and a good problem-solver. Because this is such a customer-focused position, you will need to emphasize your customer service skills in your CV. See the passenger service agent CV example for ideas about how to do this.
Tips for Creating a Great Passenger Service Agent CV
Keep the following in mind as you craft your passenger service agent CV:
– Use your work experience section to highlight your customer service skills, especially if you have not worked as a passenger service agent before. Computer and phone skills are also good ones to emphasize.
– Your personal statement is your chance to let your personality shine before you land an interview, so keep it professional and upbeat. List your most relevant skills as concisely as possible.
– Do not include any political or religious affiliations in your hobbies and interests section. Use this area to give more insight into who you are and what you are about. Keep it professional.
– If you are fluent (or even just conversational) in multiple languages, do list them in your personal skills section, along with a note about your level of proficiency. A passenger service agent will encounter travelers from all over the world, so language skills are in high demand.
– Remember to begin your work history section with your most recent experience and then proceed in reverse-chronological order.