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562 27th Street, New York, New York 11111
E: scheng@anymail P: 555-742-2511
Expert technical support professional with a wide range of experience with both Windows software and UNIX applications. An active listener who puts the needs of the client first, I am positive and proactive when interacting with clients to get their desktop system back in action as quickly as possible. CompTIA A+ certified with broad system knowledge through extensive infrastructure modification and maintenance.
- Perform an extensive backup of company database per regulatory mandates and company policies.
- Initiate a database backup filing system to expedite information retrieval.
- Display a positive and proactive attitude to all staff with computer issues and tailor solutions for the individual needs of the client.
- Install antivirus software and configure to ensure system functionality and service agreement compliance.
- Manage infrastructure performance and proactively address IT needs before they become issues.
- Guided clients through software installation and initial use.
- Answered inquiries to the technical support office via telephone or email.
- Resolved client IT problems via remote control of the client’s computer.
- Assessed client hardware and recommended changes to enhance software performance.
- Provided resources in writing and online for clients who want to research software functionality to improve business operations.
- Answered employee’s IT questions to the help desk via telephone, email, or in person.
- Initiated improved employee resources by writing documentation accessible to non-technical staff.
- Performed employee training on new software and other technologies on a one-to-one or small group basis.
- Set up new employee workstations for all technology tools and modified devices according to the requirements of the employee.
- Optimized IT system performance under the supervision of technical support management.
For exercise, I enjoy rollerblading in city parks. I am also involved in a geocaching group that meets at regional parks in the general area to find hidden treasures. I am a volunteer for the United States Geocaching Network, which offers free access to all interested in geocaching.
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Technical Support CV Must-Haves
What Does Technical Support Do?
A technical support professional is responsible for keeping staff members productive by ensuring all computer desktops and networks are operational. Often, technical support responds to queries and issues after they arise, such as password troubles or virus attacks, but there are also proactive job duties in technical support. Information technology systems must be maintained and updated periodically to keep performing well. Many technical support professionals also install and configure entire office computer schemas, so their effectiveness is integral to the company’s operations. While technical support requires a high level of information technology systems knowledge, it also requires a high level of active listening and communication skills, both written and verbal. Use this technical support CV example as a guide on how to present both technical and interpersonal skills in your own CV.
Tips for Creating a Great Technical Support CV
Here are some additional tips to position your technical support CV at the top of the application stack:
– Make sure to include in your work experience all the different software and hardware environments you have worked with and supported to show your robust and well-rounded support knowledge and skills.
– Include an example of how you address the customer’s questions and issues even if they are difficult or need extensive support. How do you individualize your support approach at the interpersonal level?
– Highlight your analytical skills in problem-solving for each job position listed.
– Remember to not use your work address and phone number as your contact information unless you are applying for a position within the same company.
– In addition to spell checking and a thorough grammar review, make sure to have one or two friends read your CV and give you their feedback.