Technical Support Manager CV Example

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You’re just one of many job seekers competing for the attention of recruiters, so your technical support manager CV needs to stand out from the rest. To assist you in creating a curriculum vitae that increases your chances of getting to the interview stage, we’ve provided this technical support manager CV example. You’ll find essential tips for writing in a professional tone, spotlighting your skills and experience, and structuring your final document. With this guide, you have a head start on crafting an impressive CV.


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AmaniL. Jordan

5432 Hoover Road, Grove City, Ohio 11111

E: ajordan17@email.com T: 614-555-1234

Professional Summary

Expert technical support manager with 10 years of experience in public universities and community colleges. Committed to procuring and governing IT resources and support staff to deliver innovative solutions meeting or exceeding budgetary and performance expectations. Skilled in developing training and coaching programs for contact center agents and onsite technicians. Demonstrated history of improving customer satisfaction ratings and increasing first call resolution rates.

Skills
    – Strong leadership skills balanced with collaborative focus to forge solid relationships with coworkers while giving clear direction to teams and departments. – Effective planning and resource management to accomplish both immediate and long-term goals. – Excellent problem-solving abilities permit me to devise unique, innovative solutions. – Extensive technical knowledge includes Windows, MacOS, and UNIX environments, as well as MS Office, IBM Notes, Adobe Creative Cloud, Moodle, and Blackboard. – Adept at patient, detailed instruction by which I teach others and troubleshoot technical problems.
Work Experience
Technology Services Director
2014 to present



  • Manage computer services department for a community college with an average annual enrollment of 10,000 students.
  • Craft strategies and service goals for department’s in-bound contact center, onsite support technicians, and seven computer labs on the main and satellite campuses.
  • Create and manage departmental budget and planning asset and talent acquisition to support its goals while remaining at or under financial targets.
  • Plan equipment, network, and software upgrades for faculty and staff offices, as well as computer labs, classrooms, and campus libraries.
  • Coordinate with hardware, software, and communications vendors for installation, upgrades, and repairs.


Contact Center Manager
2010-2014



  • Managed customer contact center for the distance learning program of a small public university.

  • Planned and oversaw implementation of an integrated contact center solution, merging trouble-ticket and knowledge-base systems.

  • Increased customer satisfaction ratings to over 90 percent for three consecutive years.

  • Developed training program for new agents.

  • Created coaching program that helped boost center-wide average first call resolution rates to over 85 percent.


Distance Learning Technical Support Specialist
2007-2010


  • Provided technical support and instruction via telephone and email to students in the distance learning program of a small Catholic seminary.
  • Improved knowledge database by writing documentation for basic learner functions, such as accessing course materials, uploading documents, and using online threaded discussion boards.
  • Scripted, recorded, and produced a CD of video tutorials sent to newly enrolled students.

Education
Master of Business Administration
2016

Ohio State University
Ohio
Bachelor of Science Computer Science
2008

Bowling Green State University
Ohio
Hobbies and Interests

I volunteer as a care team leader for a local no-kill cat shelter. My work primarily involves instructing others on how to provide basic care for the shelter’s feline residents, but I also enjoy the side benefit of interacting with the cats on my own. When I’m not on the job or at the shelter, I also enjoy learning Spanish by taking courses for audit on my employer’s main campus, as well as spending time with my family.


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Technical Support Manager CV Must-Haves

What Does a Technical Support Manager Do?

Technical support managers typically oversee customer contact centers and technical support departments for public sector entities such as libraries, schools, government agencies, and nonprofit organizations, as well as small businesses and large corporations. Excellent verbal and written communication skills are needed to train employees, set service and problem resolution goals, contact outside vendors, and craft long-term strategies for their departments. Additionally, these experts must understand overarching organizational goals and cooperate with management from other departments to help reach them. Your technical support manager curriculum vitae must highlight your leadership, communication, and planning skills, as well as showcase quantifiable results you’ve achieved for previous employers. This technical support manager CV example illustrates how you can write and format your own document to call attention to your job experience, educational history, and technical qualifications.

Tips for Creating a Great Technical Support Manager CV

– Do not merely list basic responsibilities in your work experience section. Make sure you also focus on items and accomplishments that demonstrate your leadership and planning skills.
– Don’t forget to include measurable results that prove quantifiable benefits you’ve gained for employers in the past. These numbers will speak loudly for you to potential recruiters.
– Be sure to phrase your current work accomplishments using present tense verbs. Save the past tense verbs for job experience in prior positions.
– Do proofread your CV before posting it online or sending it to anyone. It’s also a good idea to enlist a family or friend to give it a second look to catch any missed grammar or spelling errors.
– Do draw attention to other positive attributes related to your career goals and experience by including relevant activities in your “Hobbies and Interests” section.

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