Resume Templates: Bilingual Technical Service Agent
Jamie Demers 100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
Detail-oriented Bilingual Technical Service Agent with strong customer service skills. Able to work in a fast-paced environment to quickly and accurately assist with translation and linguistic problems. Works quickly with customers to find reasonable solutions to any concerns, problems, or questions.
Public speaking Detail oriented Fast translations People • oriented Quick learner Strong typing skills Proficient with Excel and Word
March 2007 to October 2012 Amble Customer Service — New Cityland, CA Customer Service Representative • Assisted customers with product inquiries. • Answered multiple phone lines. • Prepared detailed reports for management. • Assigned unresolved problems to appropriate personnel. April 2002 to March 2007 Fine Arts Customer Service — New Cityland, CA Customer Service Representative • Responded to customer inquiries via email. • Created daily reports on customer needs. • Assisted walk • in customers with product concerns. • Managed database of customer concerns. April 2000 to March 2002 Broker Customer Service — New Cityland, CA Customer Service Representative • Assisted clients with company inquiries. • Managed reports on common product issues. • Maintained a comfortable atmosphere for clients. • Escalated necessary work orders and product replacements to appropriate departments.
2001 University of Colorado, New City, CO Bachelor of Arts, Spanish 1997 Country High School, Morgan, CO High School Diploma
Customer Service: 855.213.0348
Mon-Fri 8AM-8PM CST, Sat 8AM-5PM CST, Sun 10AM-6PM CST