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JULIA WILLIAMS
C: 999-999-9999 | email@address.com


Professional Summary
Dedicated and focused, multilingual Spanish/Portuguese/English administrative assistant and customer service specialist with over 2 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and adaptive team player with expertise in scheduling, customer relationship management, document control, and program management. A dependable self-starter seeking to leverage background into an entry level administrative assistance or customer relations role with a progressive organization.


Core Qualifications
Conflict resolution Project management Senior leadership support MS Office suite and SPSS Data control Scheduling master Process improvement Customer relations


Professional Value Offered
Customer Relationship Management Broadened profit margins, implementing SOPs and investigating issues through resolution to deliver exceptional customer service. Established membership loyalty, executing flawless customer account management. Administration Strengthened operational efficiencies, developing organization systems for records, reports, and documents. Automated office operations, managing client correspondence, record tracking, and data communications. Decreased obstacles and saved time, spearheading special projects through effective emergency resolution. Streamlined front office operations by organizing and filing patient files, preparing charts, and faxing pharmacy prescriptions. Facilitated daily scheduling by preparing patients for exams/tests and organizing physician calendars. Instruction Retained interest and maximized receptive learning, educating students utilizing instructional techniques including child-based hands-on curriculum. Increased parent satisfaction ratings, facilitating family conferences to improve parent-child bonding skills. Optimized learning plans, quantifying student progress through test administration.


Experience
Child Caretaker (Teacher) Woodland Elementary School Project Management/Sales Support The DaVinci Group Palliative Care Unit Volunteer Mount Sinai Hospital 09/2013 to 06/2014 Newark, DE 10/2012 to 05/2013 Elkton, MD 07/2012 to 08/2012 New York, NY


Education
Bachelor of Arts: Psychology 2014 University of Delaware Newark, DE Relevant coursework includes Youth Mental Health, Introduction to Criminal Justice, CJ: Problems of Corrections, Research Methods, Measurement and Statistics, Developmental Psychology, Research in Personality, Introduction to Cognitive Science, Cognition, Physiology, Brain and Behavior, Applied Behavioral Analysis, Economics, Finance, Business, and Accounting Minor: Cognitive Science Certificate of Business Essentials Psychology club, volunteer chair and secretary Intramural soccer team

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