1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email: email@example.com
Detailed-oriented professional with extensive experience leveraging exceptional customer service skills to effectively manage strict deadlines. Accustomed to handling sensitive, confidential information; excel in managing multiple projects simultaneously. Logical, analytical thinker and relationship builder; proficient and independent worker and effective team player with an outstanding work ethic. Solid communication, interpersonal, time management, organizational and problem solving skills; able to excel in challenging, deadline driven environments.
Customer service Chart preparation and filing Billing Conflict resolution Calendar and schedule management Medical terminology Working with insurance companies and collection agencies Travel arrangements Microsoft Office suite
Clerk IV December 2013 to Current University of Iowa Iowa City, IA Received a promotion in January 2014. Manage and oversee the performance of 2 staff members and 2 students. Prepare MS PowerPoint presentations and MS Excel worksheets for faculty members. Schedule patient appointments and check-in/out functions via the IDX system in adherence to scheduling, MSP, and HIPAA guidelines. Verify patient demographics and insurance product information. Answer incoming calls within 20 seconds and in compliance with ANOD&T criteria. Triage phone calls to physicians, nursing personnel and/or other medical personnel. Serve as a Super-User for the Epic scheduling system. Evaluate and process correspondence. Clerk III July 2003 to December 2013 University of Iowa Iowa City, IA Create weekly spreadsheets to ensure daily optimal patient scheduling. Key role in developing a new monthly workman’s compensation clinic. Check in/out patients, verify insurance information, and collect copays.