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KELLY DOLE
1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email: email@email.com


P r o fe ssio n a l S u m m a r y
Results-oriented operations manager with over 5 years of increasing responsibility at Academy Sports + Outdoors seeking to leverage background to take next career step and continue to drive company profitability. Highly skilled in implementing process improvement strategies, sales forecasting and inventory management. Demonstrated ability to organize activities for the successful launch of new retail operations and guide teams towards the accomplishment of company goals.


Skills
New Business Development Sporting Goods Retail Operations Strategic Planning Team Leadership Staff Development Demand Planning and Forecasting


Experience
10/2007 to Current Leadership Positions Academy Sports + Outdoors Operations Manager, Evansville, IN (October 2014 ­ Current) Oversee activities to successfully launch new store; analyze and determine store needs, including stock, staff schedules, and operations licenses/permits to facilitate sales of hunting equipment, shooting sports, firearms, and ammunition. Analyze historical sales reports to forecast seasonal sales and product requirements; create strategic plans 2 months ahead of implementation to maintain trend and seasonal currency. Set up community programs including donation projects and school sponsorships. Senior Team Lead / Team Lead, Sherman, TX | McKinney, TX (2007 ­ 2014) Directed staff of 18 sales associates, 4 team leads, and a senior team lead at $23M store; coordinated, planned, and scheduled new employee hiring and training. Administered impact area budgets, counted cash drawers, and prepared daily cash transactions for deposit. Managed impact areas and implemented strategies to meet customer demands; recommended plans for improvement. Cycled and updated seasonally relevant products to maximize profitability and sales. Validated merchandise pricing, and coordinated and organized product displays to enhance product placement and marketability. Investigated and resolved customer issues/inquiries to increase satisfaction and retention. Successfully developed former sales associates into managers and team leaders within company. Receiving Team Lead, Sherman, TX (2009 ­ 2010) Processed and verified merchandise shipments; promoted and maintained consistent operating conditions. Identified, removed, and reported damaged or missing merchandise in accordance with company policies. Verified invoices to facilitate financial management; maintained inventory and invoice records. Trained and developed associates on freight process, merchandising, and safety management protocols. Oversaw freight distribution to sales floor; supervised debris removal from main floor.


Education
Associate of Science: Business Administration (Accounting and Finance) Grayson College – Denison, TX Current



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