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Forward thinking marketing professional with a broad range of business development expertise seeking to leverage background and experience to take next career step in sports and entertainment management. Bilingual in French and English. Highly skilled in developing strategic plans to grow client portfolios, generate sales and profits, and enhance brand awareness. Demonstrated ability to foster and strengthen relationships with customers and clients to increase satisfaction and Client Relations Portfolio and Account retention. Business Development Management Revenue Generation Strategic Planning HIGHLIGHTS Program Development
Designed system to facilitate remote/international operations management and provide continual direction to advance Symphony business sales goals; maintain Top 5 ranking out of 50 competing retail stores on Guadeloupe. Grew Symphony revenues by 30% over four years with annual revenues of $300,000. Implemented strategic business development plans to grow Microsoft small business portfolio from 300 to 1,500 partners in 12 months. Created and distributed internal newsletter to document advancement towards goals and communicate updates throughout loan department at B2B Bank.
04/2010 to 09/2014 CEO | Owner Symphony Basse-Terre, Guadeloupe Direct day-to-day business operations while developing strategic plans to maximize visibility and drive business objectives, vision, and goals. Design innovative retention and loyalty programs to optimize sales and strengthen customer relationships. Recruit, train, and provide quality training to sales team comprised of store manager, sales associates, and interns. Build strong relationships with third-party vendors, including wholesalers, technology consultants, and retail consultants, in France, US, and China; negotiate cost-effective contracts to increase sales and meet business targets. Bilingual Loan Administrator B2B Bank (formerly AGF Trust Company) Toronto, ON Prepared documents to close on loan products worth up to $50K; maintained compliance with established regulations to review and approve loans for funding. Collaborated with two bilingual loan administrators to provide high-level service to French speaking customers. Processed 130+ loans daily while maintaining quality standards and alerting customer service representatives of potential errors. Managed customer portfolios to identify areas of opportunity for revenue generation; increased product sales by articulating product value and benefits. Contributed to process improvement by recommending strategies to improve company policies and procedures, streamline operations, and enhance customer/client satisfaction.
01/2007 to 12/2009